Chanel Client Welcome Host

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Welcome each client warmly on arrival, in keeping with the House’s codes.
• Discuss the reason for each client’s visit and direct them to the appropriate contact or waiting area.
• Make each client’s wait meaningful and comfortable using the tools provided by the House.
• Identify top clients and proactively offer additional services, including connections with hotels or restaurants.
• Coordinate client appointments smoothly through ongoing communication with Sales Advisors.
• Plan and coordinate all client appointment channels, record appointment outcomes, and liaise with the sales teams.
• Engage clients in conversation and recount the House’s history and the boutique’s distinctive features, including its history, style, and artworks, to spark their curiosity.
• Promote the surrounding cultural and gastronomic scene to inform clients and support Sales Advisors.
• Safeguard the House’s image and ensure the boutique is well maintained.
• Propose improvements to the client experience.
• Contribute to Morning Briefs.

Qualifications

• Significant client-facing experience in hospitality, food service, entertainment, concierge services, or a related setting.
• Excellent interpersonal skills and a very good memory.
• Proactivity, listening skills, and adaptability in different situations.
• Ability to prioritize.
• A talent for storytelling and creating an emotional experience.
• An interest in fashion and intercultural openness.
• Fluent English.

Skills

Experience

Significant client-facing experience.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.