Chanel Client Services Specialist
- Location
- Kuala LumpurKuala LumpurMalaysia
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 16, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel Client Care Advisor in Kuala Lumpur—deliver personalized client services and relationship management in luxury fashion.
Role & Responsibilities
- Respond to client inquiries via phone, email, and in-person interactions with professionalism and product knowledge
- Manage client service requests and escalate complex issues to senior management when required
- Build and maintain long-term client relationships through proactive engagement and personalized follow-up
- Process transactions and document interactions in the customer relationship management system
- Collaborate with retail and boutique teams to coordinate services and ensure consistent brand experience
Qualifications
- Proven experience in luxury retail, hospitality, or high-end client services
- Exceptional communication skills in English; additional languages preferred
- Proficiency with customer relationship management systems and Microsoft Office Suite
- Demonstrated ability to multitask and prioritize in a fast-paced environment
- Strong commitment to confidentiality and discretion when handling sensitive client information
Skills
Experience
3–5 years of experience in client services, luxury retail, or customer-facing roles within the premium sector
Education
Secondary education (Form 6/A-Levels) or equivalent; additional qualifications in hospitality or business administration are advantageous
Workplace
The role is situated in Kuala Lumpur, Kuala Lumpur, Malaysia.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Care Advisor», «Client Relations Advisor», «Customer Care Associate», «Client Support Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.