Chanel Client Services Assistant (Intern)
- Location
- Employment
- Internship
- Seniority
- Intern
- Posted
- Mar 16, 2026
About Chanel
Chanel is an independent, family‑owned maison renowned for its couture, ready‑to‑wear, leather goods, accessories, fragrance and beauty lines. As an employer, Chanel maintains exacting standards of craftsmanship and client service, offering a workplace where discretion, creativity and artisanal excellence converge within a global luxury retail network.
Chanel — Paris: Client Services Assistant (Intern) for Fashion Boutique. Support client relations, after‑sales and boutique operations in a luxury retail environment.
Role & Responsibilities
- Support boutique client advisors in the daily management of high‑value client relationships, including follow‑up communications and personalized service.
- Manage incoming customer enquiries via phone, email and in‑person with exemplary professionalism and discretion.
- Coordinate appointments and client visits, ensuring seamless scheduling and preparation of boutique dossiers.
- Handle after‑sales processes — returns, repairs, exchanges and order tracking — according to boutique policies and brand standards.
- Maintain and update client records and interactions in the CRM, ensuring data accuracy and confidentiality.
- Assist in preparing and packaging sales and client deliveries to brand standards; support in‑store events and client experiences as required.
- Collaborate with cross‑functional boutique teams to escalate and resolve complex client matters promptly.
Qualifications
- Currently enrolled in or recently graduated from a university program in luxury management, business, communication or a related field.
- Excellent interpersonal skills with polished telephone and written communication; impeccable discretion and client confidentiality.
- Strong organisational aptitude, attention to detail and the ability to prioritise in a fast‑paced retail environment.
- Professional demeanour appropriate to a luxury boutique and a commitment to service excellence.
- Basic digital literacy; comfortable using CRM systems and common office applications.
Skills
Experience
Previous client‑facing or retail experience is advantageous but not mandatory. Internship experience or roles in hospitality, events or customer service will be considered positively.
Education
Enrolled in or recently completed tertiary education (Bachelor’s or Master’s level) in luxury management, business, communications or a related discipline.
Workplace
This position is based in Paris, Île-de-France, France.
Culture
Chanel’s boutique environment emphasizes refinement, discretion and a relentless focus on client experience. Teams operate with high standards of craftsmanship and service, valuing collaboration, professionalism and attention to detail within a supportive luxury retail setting.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Intern», «Boutique Client Relations Assistant (Intern)», «Retail Client Advisor Intern», «After‑Sales Assistant (Intern)», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.