Chanel Customer Service Assistant
- Location
- ParisÎle-de-FranceFrance
- Employment
- Internship
- Seniority
- Intern
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Mar 16, 2026
About Chanel
Chanel is an independent, family‑owned maison renowned for its couture, ready‑to‑wear, leather goods, accessories, fragrance and beauty lines. As an employer, Chanel maintains exacting standards of craftsmanship and client service, offering a workplace where discretion, creativity and artisanal excellence converge within a global luxury retail network.
Chanel Customer Service Assistant internship, Paris. Support luxury fashion boutique operations and client relations in a 6-month role.
Role & Responsibilities
- Assist the Customer Service Manager with daily boutique operations and client interactions
- Welcome local and international clientele, providing excellence during item drop-off and collection procedures
- Transform dissatisfied clients into loyal advocates through superior interpersonal and problem-resolution skills
- Advise clients on appropriate maintenance and care protocols specific to each product category
- Manage service operations including repair tracking, workshop coordination, item inspection upon return, correspondence, and client communication
- Facilitate minor in-boutique repairs as required
- Develop and animate morning briefings focused on customer service topics
- Provide regular feedback to management regarding ongoing service issues
- Coordinate service management initiatives with the inventory team
Qualifications
- Enrolled in or completing tertiary studies in commerce, business management, or equivalent discipline
- First professional experience in retail (sales, inventory management) or operations management
- Demonstrated interest in the fashion industry and luxury retail sector
- Fluent English proficiency
- Proficient computer literacy and familiarity with standard office software
- Exceptional stress management and service-oriented mindset
- Strong organizational rigor and dynamic interpersonal presence
Skills
Experience
First professional experience in retail operations, sales, or business management preferred
Education
Tertiary education in commerce, business management, or equivalent discipline (student or recent graduate status acceptable)
Workplace
This position is based in Paris, Île-de-France, France.
Culture
Chanel’s boutique environment emphasizes refinement, discretion and a relentless focus on client experience. Teams operate with high standards of craftsmanship and service, valuing collaboration, professionalism and attention to detail within a supportive luxury retail setting.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Coordinator», «Service Center Associate», «Customer Relations Support», «Retail Operations Assistant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.