Chanel Client Services Assistant (Alternance) — Fashion Boutique
- Location
- Employment
- Internship
- Seniority
- Intern
- Posted
- Mar 16, 2026
About Chanel
Chanel is an independent French maison renowned for haute couture, ready-to-wear, leather goods, accessories and beauty. As an employer, the brand upholds artisanal craftsmanship, exacting standards and a client-centric approach across its global network of boutiques and ateliers.
Chanel — Paris: Client Services Assistant (Alternance) for Fashion Boutique, start Sept 2024. Work-study role supporting boutique client care and operations.
Role & Responsibilities
- Provide high-touch client service in the boutique: answer inquiries, manage follow-ups and ensure exceptional client experience.
- Coordinate appointments, private fittings and client visits in collaboration with the sales team.
- Process orders, manage exchanges and returns, and follow up on deliveries to ensure timely fulfilment.
- Maintain and update client records in the boutique CRM and ensure strict confidentiality of client information.
- Support boutique operations including stock checks, merchandising assistance and preparation of client shipments.
- Assist with boutique events and VIP activations, preparing client communications and personalised welcome materials.
- Perform administrative tasks such as invoicing support, filing and handling multi-channel client requests (phone, email, in-person).
Qualifications
- Enrolment in an approved alternance (work-study) programme — BTS, Licence Professionnelle or equivalent in commerce, luxury management or retail.
- Strong interpersonal skills with a service-oriented, discreet and professional demeanour appropriate for a luxury environment.
- Excellent organisational ability and attention to detail; capacity to prioritise multiple client requests.
- Legal eligibility to undertake an alternance contract in France and availability to start in September 2024.
Skills
Experience
Previous experience in retail or customer-facing roles is advantageous; internships or seasonal roles within luxury fashion or boutique environments are highly valued. This position is structured for a work-study candidate with limited professional experience.
Education
Currently enrolled in a vocational or higher-education programme relevant to commerce, retail or luxury brand management (BTS, Licence Pro or equivalent) as part of an alternance contract.
Workplace
The successful candidate will be located in Paris, Île-de-France, France.
Culture
The workplace culture emphasizes refinement, discretion and collective excellence, with a strong commitment to craftsmanship and client service. Teams operate in a collaborative, detail-oriented environment where presentation, professionalism and respect for heritage are paramount.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Assistant (Apprenticeship)», «Client Relations Assistant — Boutique», «Retail Client Services Coordinator (Alternance)», «Boutique Customer Care Apprentice», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.