Chanel Customer Service Assistant
- Location
- ParisÎle-de-FranceFrance
- Employment
- Alternance
- Seniority
- Intern
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Mar 16, 2026
About Chanel
Chanel is an independent French maison renowned for haute couture, ready-to-wear, leather goods, accessories and beauty. As an employer, the brand upholds artisanal craftsmanship, exacting standards and a client-centric approach across its global network of boutiques and ateliers.
Chanel Customer Service Assistant alternance role in Paris: Support luxury boutique operations with client service excellence and repair management.
Role & Responsibilities
- Assist the Customer Service Manager with daily operations and client interactions
- Welcome local and international clients with excellence during article deposits and collections
- Resolve client concerns through exemplary relationship management and service recovery
- Advise clients on appropriate maintenance and care for different product types
- Manage operational aspects of customer service including computerised repair tracking, workshop coordination, article inspections upon return, correspondence, and telephone follow-up
- Support the execution of minor repairs within the boutique
Qualifications
- Currently enrolled in a higher education programme in business or management
- Prior experience in Retail (sales, stock management) or administrative roles
- Fluent in English
- Proficiency with standard IT tools and systems
- Demonstrated commitment to the fashion and luxury retail sector
Skills
Experience
First professional experience in retail, stock management, or administrative functions preferred.
Education
Currently pursuing a degree in commerce, management, or equivalent higher education programme.
Workplace
The successful candidate will be located in Paris, Île-de-France, France.
Benefits
Structured onboarding and integration pathway including Chanel heritage and product training; professional development through cross-departmental exposure within the European region; access to a Young Talents community for networking and career building.
Culture
The workplace culture emphasizes refinement, discretion and collective excellence, with a strong commitment to craftsmanship and client service. Teams operate in a collaborative, detail-oriented environment where presentation, professionalism and respect for heritage are paramount.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Coordinator», «After-Sales Support Associate», «Customer Care Assistant», «Retail Service Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.