Chanel Client Service Manager
- Location
- SeoulSeoulSouth Korea
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 16, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel Client Service Manager role in Seoul, South Korea. Lead service excellence initiatives including survey management, after-sales operations, and clienteling.
Role & Responsibilities
- Partner with global and regional teams to develop and execute the CHANEL & moi strategic roadmap, ensuring local relevance and alignment with global service strategies
- Support end-to-end service initiatives including launch, on-site implementation, post-launch performance tracking, and results review
- Lead the Les Atelier strategic roadmap through monthly monitoring of service quality, client satisfaction scores, and visit metrics, identifying opportunities for improvement and driving enhancement measures
- Manage end-to-end execution of multi-dimensional surveys including Customer Satisfaction Survey (CSS), Voice of Client (VOC), non-purchaser, and staff in-boutique purchaser surveys across various channels and tools
- Oversee the VOC dashboard to ensure data integrity, consistency, and real-time visibility; deliver monthly analysis reports and facilitate cross-regional insight-sharing sessions
- Conduct regular diagnostics of boutique after-sales services, identify operational bottlenecks and experience gaps, and optimize end-to-end after-sales workflows
- Build performance tracking mechanisms, monitor core service KPIs, and drive continuous improvement of after-sales operational capabilities
- Support the launch and implementation of the ACET tool for seamless after-sales client experience
- Serve as an internal service ambassador, strengthening service culture, engaging key stakeholders, and building a community of service advocates
- Demonstrate deep understanding and passion for clienteling best practices; support training and systematically embed clienteling practices throughout boutique teams
- Translate client feedback into actionable service excellence solutions through cross-functional collaboration
Qualifications
- Minimum 5–8 years of experience in client services, retail operations, project management, or service excellence within a luxury retail environment
- Proven track record managing end-to-end service initiatives including survey program management, after-sales operations, and clienteling practices
- Demonstrated executive presence, structured thinking, and sound judgment in resolving complex issues and engaging diverse stakeholders
- Strong analytical skills with proven ability to deliver impactful training, lead cross-functional teams, and drive adoption of new practices across multiple boutiques or regions
- Fluency in both English and Korean, with excellent communication abilities
Skills
Experience
Minimum 5–8 years of professional experience in client services, retail operations, or project management within a luxury retail environment. Proven track record of successfully managing end-to-end service initiatives, including survey program administration, after-sales operations, and clienteling strategy implementation across multiple boutique locations or regions.
Education
Not specified
Workplace
The successful candidate will be located in Seoul, Seoul, South Korea.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Service Operations Manager», «Client Experience Manager», «Clienteling & Operations Manager», «After-Sales Service Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.