Chanel Client Relations Assistant — Europe Export (Apprenticeship)
Chanel — Paris: Apprenticeship Client Relations Assistant, Europe Export. Support European export accounts and sales operations.
Overview
Chanel is a privately held global luxury house renowned for haute couture, ready-to-wear, accessories, fragrance and beauty. The brand combines creative heritage and meticulous craftsmanship with a high-touch client experience across an international retail and wholesale network. As an employer, Chanel emphasizes discretion, excellence, and long-term talent development within a fast-paced, design-led environment.
Role & Responsibilities
- Support the Europe export client management team with day-to-day account administration, including order entry, confirmations and follow-up.
- Act as a primary point of contact for European wholesale clients on routine queries, delivery schedules and order status.
- Coordinate with logistics, warehouse and export teams to ensure timely shipment and customs compliance for international deliveries.
- Prepare sales and inventory reports, monitor client allocations and assist with demand/supply reconciliation.
- Collaborate with sales, finance and legal teams on invoicing, credit control and contract documentation as required.
- Maintain and update CRM and ERP systems; ensure client records are accurate and communication is logged.
- Contribute to ad hoc projects aimed at improving processes, client service levels and export operations.
Qualifications
- Enrolled in a Bachelor’s or Master’s program in Business, International Trade, Commerce, Luxury Management or equivalent (alternance/apprenticeship track).
- Strong organisational skills, attention to detail and the ability to manage competing priorities in a fast-paced environment.
- Excellent client service orientation, professionalism and discretion when handling confidential commercial information.
- Effective written and verbal communication skills; comfortable liaising with internal stakeholders and external clients.
- Proactive problem-solver with a collaborative mindset and the capacity to work both independently and within cross‑functional teams.
Skills
Experience
Previous internships or part-time experience in customer service, sales support, export operations or within the luxury retail/wholesale environment is strongly desirable but not mandatory for this apprenticeship role.
Education
Currently enrolled in higher education (Bachelor’s or Master’s) with eligibility for an alternance/apprenticeship contract.
Workplace
The successful candidate will be located in Paris, Île-de-France, France. 3.293 luxury roles are listed in Paris on Cerulean, 64 posted in the last 48 hours. Across the Île-de-France region, Cerulean lists 3.707 open positions — 94 listed in the past two days. Cerulean currently advertises 4.253 open roles in France, including 115 added in the last 48 hours.
Culture
Chanel cultivates a culture of creative excellence, rigorous craftsmanship and discretion, where attention to detail and client service are paramount. Teams operate in a collaborative, high-performance environment that values long-term development and internal mobility.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.