Chanel Client Marketing Manager
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 21, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel seeks a Client Marketing Manager in Düsseldorf, Germany, to drive luxury boutique clienteling and event strategy.
Role & Responsibilities
- Implement Chanel's client marketing strategy across the Düsseldorf and Frankfurt boutiques in close collaboration with the CRM and Fashion Marketing teams in Hamburg and the Europe region
- Support boutique teams in the adoption and execution of digital marketing tools
- Plan and execute the boutique event calendar, ensuring successful implementation of local clienteling events
- Define clienteling goals and relevant performance indicators (KPIs) including comprehensive reporting, data analysis, and derivation of actionable plans
- Participate in cross-functional projects and contribute to continuous improvement initiatives
Qualifications
- Completed vocational training or degree with relevant professional experience, preferably in the luxury sector
- Exceptional interpersonal, communication, and team motivation skills both in one-on-one and group settings
- Highly organized and analytical mindset; proficiency with MS Office (particularly Excel and PowerPoint) and digital marketing tools
- Fluent in German and English; additional languages advantageous
Skills
Experience
Relevant professional experience, ideally within the luxury fashion or retail sector, demonstrating successful client marketing or boutique management responsibilities.
Education
Completed vocational training, apprenticeship, or university degree in marketing, business, fashion, or a related field.
Workplace
The role is situated in Düsseldorf, North Rhine-Westphalia, Germany.
Benefits
Six weeks annual leave plus one wellness day and two days for social volunteering; team cohesion and inspiring corporate culture; long-term development opportunities within an international company and regular training; wellness offerings including lunch subsidies, language learning, and sports programs; exclusive conditions on Chanel fashion and beauty products.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Client Marketing Specialist», «Client Engagement Manager», «Luxury Client Coordinator», «Clienteling Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.