Chanel Client Marketing Assistant

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Conceive, prepare, and execute VIP client events, including program definition, client list curation, vendor coordination, and operational day-of management
• Monitor and enhance customer knowledge and loyalty initiatives through staff training, performance metrics tracking, and clienteling program optimization
• Conduct customer analysis across product categories, customer typologies, and engagement levels to identify trends and opportunities
• Analyze key performance indicators related to customer experience, including mystery shopper feedback and satisfaction surveys
• Design and facilitate training workshops for sales teams focused on customer knowledge, engagement, and retention strategies
• Manage customer gift and CRM asset inventory and order fulfillment
• Prepare team briefs and information meetings on marketing activities, customer insights, and in-store experience initiatives
• Contribute to the conception and implementation of new projects and digital initiatives aimed at enhancing boutique and omnichannel customer experience

Qualifications

• Currently enrolled in a business school or equivalent commerce program
• Strong interest in fashion and luxury retail
• First experience in retail operations and/or marketing preferred
• Fluent English speaker
• Excellent interpersonal skills and presentation abilities
• Analytical mindset with strong problem-solving capabilities

Skills

Experience

Preferably a first experience in retail or marketing environments; strong affinity for the fashion luxury sector.

Education

Currently pursuing studies at a business school or equivalent higher education program in commerce or marketing.

Workplace

Benefits

Integration onboarding program including company history and product training; professional development through exposure to multiple departments across the European region; access to a Young Talent Community for networking and professional relationship building.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.