Chanel Marketing Assistant, Client Relations

About Chanel

Chanel is an independent French luxury house renowned for haute couture, ready-to-wear, accessories, jewelry and fragrances. As an employer, Chanel emphasises artisanal craftsmanship, creative excellence and discreet, white-glove client service across a global network of boutiques and ateliers. Career development commonly includes structured training, cross-functional exposure and mobility within luxury retail and corporate functions.

Role & Responsibilities

• Oversee customer loyalty program execution, including client re-engagement campaigns, integration of new clients, and monthly performance metrics tracking
• Conduct client analytics and segmentation (top clients, demographic analysis) and maintain customer database integrity (e.g., birthday tracking)
• Manage and monitor digital tools for sales associates and clients (iPads, iPhones): software downloads, system updates, and feedback collection
• Support preparation of team briefings, marketing activity meetings, and client intelligence reports
• Conduct competitive market research focused on client experience benchmarking
• Coordinate event logistics and execution, including vendor follow-up, attendance tracking, invitation management, and attendance rate monitoring
• Collect qualitative client feedback through sales associates and translate insights into loyalty initiatives
• Maintain cultural and events market intelligence

Qualifications

• Currently enrolled student in a business school or university program
• First experience in Retail or Marketing/CRM roles
• Strong analytical capabilities
• Fluent English
• Proficiency in standard office and digital tools
• Excellent presentation and verbal communication skills
• Demonstrated ability to work independently and in teams

Skills

Experience

Minimum one internship or entry-level role in retail, client services, or marketing. Experience with CRM platforms or customer loyalty programs is advantageous.

Education

Currently pursuing a degree from a business school (école de commerce) or university, preferably with a specialization or interest in retail, marketing, or related business disciplines.

Workplace

Benefits

Integration pathway including onboarding program with Chanel heritage and product training; opportunities to deepen retail knowledge through cross-functional exposure across European division services; membership in a Young Talent Community cohort with professional networking opportunities.

Culture

Chanel fosters a culture of craftsmanship, discretion and creative excellence, where attention to detail and refined client service are paramount. The workplace blends heritage-driven standards with a collaborative, boutique-oriented environment that values learning and internal mobility.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.