- Location
- Paris Île-de-France France
- Employment
- Contract
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 19, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
The Client Intelligence Project Manager at CHANEL Fashion Europe turns client data into insights that inform European marketing strategy and guide Management, Marketing, Merchandising, Finance and local markets. The role shapes strategy, delivers monthly KPIs, aligns stakeholders and consolidates market and boutique needs; it is a fixed-term contract in Paris.
Role & Responsibilities
- Shape the Fashion Europe marketing strategy through client insights.
- Strengthen product strategy with Merchandising teams and connect client behaviour with business performance in collaboration with Finance.
- Provide Fashion Europe teams with monthly KPIs to guide their client actions.
- Bring teams together around Client Intelligence projects, adapting communication to each audience to create synergies.
- Contribute to major strategic projects and support the evolution of CHANEL’s client experience across Europe.
- Consolidate the needs of markets and boutiques to inform the European roadmap.
Qualifications
- Engineering or business education.
- 2–3 years of experience in an analytical role, which may include internships and apprenticeships.
- Full proficiency in Excel and knowledge of Power BI and Salesforce; initial exposure to Customer Data Platforms such as Imagino and SQL is a plus.
- Strategic thinking, attention to detail, rigour and proactivity, with strong project management skills.
- Clear, empathetic communication adapted to each audience, with a strong sense of pedagogy.
- Excellent French and English, and a strong understanding of retail and luxury business dynamics.
Skills
Experience
2–3 years in an analytical role, which may include internships and apprenticeships.
Education
Engineering or business education.
Workplace
The successful candidate will be located in Paris, Île-de-France, France.
Explore jobs in Île-de-France or in France.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Insights Project Manager», «Client Analytics Project Manager», «Customer Intelligence Project Manager», «Client Data Insights Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.