Chanel Manager, Retail & Client Insights

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Lead end-to-end analysis on strategic retail and client topics, from problem framing to insight synthesis and presentation
• Generate actionable insights on boutique performance, client behaviors, customer satisfaction, and key initiatives including campaigns, events, and new store openings
• Analyze omnichannel performance across retail, e-commerce, CRM touchpoints, and client experiences to identify optimization opportunities
• Evaluate the effectiveness of CRM and loyalty programs, uncovering drivers of engagement, retention, and client value
• Translate complex analysis into clear narratives with business implications and recommended actions for stakeholders
• Support key business planning cycles such as quarterly reviews and annual planning with data-driven insights, forecasts, and performance tracking
• Enhance analytics capabilities through collaboration with data teams, improving reporting tools, dashboards, and data quality
• Drive a culture of insight-led decision-making, ensuring analysis directly influences strategy and execution

Qualifications

• Bachelor's degree in Business, Data Science, Business Analytics, or related disciplines
• 5–8+ years of experience in analytics or insights roles within luxury, retail, beauty, FMCG, e-commerce, or consumer-driven industries
• Strong hands-on analytical expertise with experience in client lifecycle, retail, and omnichannel analytics
• Advanced SQL skills and ability to work independently with large, complex datasets
• Experience in analytical techniques such as segmentation, cohort analysis, driver analysis, and scenario modelling
• Proficiency in data visualization and storytelling tools, with strong presentation skills
• Familiarity with CRM data, digital analytics, and loyalty programs
• Strong business acumen with the ability to translate analysis into strategic recommendations
• Excellent stakeholder management and communication skills in a matrixed environment
• Proactive, curious, and detail-oriented mindset with a high standard of rigor and ownership

Skills

Experience

5–8+ years of experience in analytics or insights roles within luxury, retail, beauty, FMCG, e-commerce, or consumer-driven industries, with particular expertise in client lifecycle, retail analytics, and omnichannel performance analysis.

Education

Bachelor's degree in Business, Data Science, Business Analytics, or related disciplines.

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.