Chanel Client Intelligence and Data Manager

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Serve as the market referent for all client reports, analyzing existing data and building custom reports for the Client 3 Division database
• Leverage data to create meaningful insights addressing business needs and provide feedback to Europe teams with market insights
• Ensure data quality through collection and identification of discrepancies in collaboration with Europe data stewardship teams
• Manage the MBA/MLBB roadmap at local level and ensure advanced usage across networks with varying levels of maturity
• Act as customer success manager for implementation of tools linked to data and client engagement ecosystems
• Support Digital Europe data and CRM transformation roadmap in a transversal manner to improve data consistency and provide comprehensive client views
• Lead community animation by exploring local best practices and animating ambassador communities
• Promote Middle East practices and serve as market ambassador within Europe communities
• Foster innovative approaches leveraging AI to maximize data relevance and accuracy
• Actively participate in the European digital community, sharing vision and awareness on digital topics

Qualifications

• Minimum 8 years of experience combining data, client intelligence, technology, and business acumen
• Proven proficiency in project management with ability to thrive in transversal roles
• Process and impact-driven with agility across multiple divisions
• Strong problem-solving skills with a 'can-do' attitude
• Mental agility, international outlook, and multicultural sensitivity
• Excellent communication abilities and analytical mindset
• Demonstrated collaboration skills to accompany change at all organizational levels
• Proficiency with Microsoft Office, collaboration tools, and digital platforms
• Fluency in English (oral and written); French language skills highly appreciated

Skills

Experience

Minimum 8 years of professional experience combining data analysis, client intelligence, technology implementation, and business strategy. The candidate should demonstrate proven success in leading data-driven projects, managing cross-functional teams, and translating complex analytics into actionable business insights within luxury or multinational environments.

Education

Not specified in the source material; a bachelor's degree in a quantitative or business-related field is typically expected for this seniority level.

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.