Chanel Client Hospitality Host (Fixed-Term)

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Location
Employment Contract
Seniority Entry-Level
Posted Mar 16, 2026

Chanel in Cannes seeks a Contract Client Hospitality Host to manage boutique reception, VIP hospitality and client appointments.

Overview

Chanel is an independent French luxury house renowned for haute couture, leather goods, accessories, fragrance and beauty. The brand is recognized for exacting standards of craftsmanship, timeless aesthetics and discreet, personalised client service. As an employer, Chanel cultivates a workplace that values artisanal expertise, attention to detail and exceptional customer experience.

Role & Responsibilities

  • Welcome and receive clients in the boutique with impeccable courtesy and discretion; manage in-person and telephone enquiries.
  • Manage appointment scheduling and reservation logistics for private client consultations and VIP visits.
  • Provide personalised concierge-style services and immediate support to the sales team during client interactions and visits.
  • Maintain the boutique environment to brand standards, including presentation, flow and guest comfort.
  • Record and update client information accurately in the client database/CRM; ensure confidentiality and data protection.
  • Coordinate arrivals, cloakroom, VIP access and small in-store hospitality for clients and events.
  • Escalate and resolve client requests or complaints promptly, liaising with store management as required.

Qualifications

  • Proven client-facing experience in luxury retail, high-end hospitality or boutique reception (preferably 1–3 years).
  • Outstanding interpersonal manner, polished presentation and a service-oriented mindset.
  • Excellent organisation skills with the capacity to manage simultaneous client requests and appointments.
  • Discretion and respect for client confidentiality.
  • Comfortable using basic IT tools and client databases; accuracy in data entry and record-keeping.
  • Flexibility in working hours to cover store opening times, special events and peak periods.

Skills

Guest reception VIP hospitality Appointment and reservation management CRM / client database entry Phone and written communication Boutique presentation and merchandising support

Experience

Preferably 1–3 years of client-facing experience in luxury retail, five-star hospitality or high-end concierge services, with demonstrable service excellence and familiarity with boutique operations.

Education

Secondary education (high school diploma) required; vocational training in hospitality, tourism or retail is advantageous.

Workplace

The successful candidate will be located in Cannes, Provence-Alpes-Côte d'Azur, France, with easy access to Nice. 70 luxury roles are listed in Cannes on Cerulean, 2 posted in the last 48 hours. Across the Provence-Alpes-Côte d'Azur region, Cerulean lists 172 open positions — 4 listed in the past two days. Cerulean currently advertises 4.406 open roles in France, including 236 added in the last 48 hours.

Culture

Chanel emphasises refined craftsmanship, discretion and a client-first ethos. The boutique environment is collaborative and exacting, where attention to aesthetic detail and personalised service underpin daily activity.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Guest Relations Host», «Boutique Reception Host», «Client Services Host», «Hospitality and Reception Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.