Chanel Client Experience Project Coordinator

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Contribute to the definition and deployment of Fragrance & Beauty customer experience journeys associated with priority product launches across European markets
• Support the rollout of in-store services, including treatment cabins and digital experiences, across Europe by assisting local markets with implementation
• Coordinate with markets on the execution of local events—boutique activations, runway shows, and pop-up experiences—including event concept development, customer journey mapping, and 360° communication strategy
• Conduct 360° campaign reviews across Europe by gathering, analyzing, and consolidating market feedback related to customer experience performance
• Track key performance indicators and market rollouts while monitoring the competitive landscape to identify continuous improvement opportunities and develop actionable recommendations

Qualifications

• Currently pursuing a degree from a business school, university, or equivalent institution
• Initial experience in customer marketing, customer experience, or project management within a Retail, Beauty, or Luxury environment preferred
• Strong organizational and project management skills with meticulous attention to detail
• Demonstrated ability to manage multiple operational priorities simultaneously
• Customer-centric mindset with genuine curiosity about customer experience and digital innovation
• Analytical thinking with strong synthesis and communication abilities
• Proficiency in French and English
• Competence with Microsoft Office Suite

Skills

Experience

Ideally prior exposure to customer marketing, customer experience strategy, or project management within a Retail, Beauty, or Luxury environment. Strong ability to collaborate across international teams and manage complex stakeholder relationships.

Education

Currently enrolled in or recently graduated from a business school, university, or equivalent higher education institution.

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.