Chanel Client Experience Project Assistant

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Monitor boutique service providers, including hosts and valet services; coordinate communication between boutiques and agencies and track monthly invoices and budgets.
• Contribute to a project supporting customer calls for Paris boutiques and the Southern region.
• Monitor the adoption and performance of digital projects in boutiques.
• Support the launch of a new guest reception tool.
• Track projects to optimise waiting times and client appointments, and support their rollout across target boutiques in the network.
• Share monitoring reports.
• Manage boutique pages on GMB and the Store locator.
• Track Mystery Shopping results across the France Fashion network and share the findings with boutiques.
• Analyse client feedback through Voice of Client.
• Monitor services offered by competing maisons’ boutiques and other retail concepts through boutique visits, internet research and social media monitoring.
• Contribute to preparing presentations.

Qualifications

• Higher education, preferably from a business school, with motivation to develop in the luxury and retail sectors.
• Recognised for dynamism and strong interpersonal skills.
• Rigour, organisation, agility and attention to detail.
• Passion for fashion and luxury.
• Fluent English preferred.
• Fluent French required.
• Retail experience is an advantage.

Skills

Education

Higher education, preferably from a business school.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.