Chanel Client Experience Host
Chanel Client Experience Host in Selfridges Manchester — deliver refined, personalised luxury service for Chanel in Manchester.
Overview
Chanel is an independent French maison renowned for haute couture, ready-to-wear, leather goods and beauty. As an employer, Chanel combines a heritage-driven commitment to craftsmanship and creativity with rigorous client service standards and professional development programmes typical of world-class luxury houses.
Role & Responsibilities
- Greet and welcome clients within the Selfridges environment, delivering discreet, personalised luxury service at all touchpoints.
- Manage appointments, private consultations and clienteling activities to cultivate long-term relationships and repeat business.
- Present product knowledge across Chanel categories, advise on styling and usage, and demonstrate product benefits with confidence.
- Operate point-of-sale systems, process transactions and ensure accurate record-keeping in CRM tools.
- Achieve individual and boutique KPIs through proactive selling, cross-selling and follow-up communications.
- Maintain visual standards of the Chanel area within Selfridges, ensuring displays and merchandising reflect brand guidelines.
- Coordinate with Selfridges staff and Chanel regional teams for events, trunk shows and special client experiences.
- Capture and escalate client feedback, requests and VIP needs promptly and professionally.
Qualifications
- Professional presentation with a polished, client-focused demeanour suitable for a luxury environment.
- Excellent verbal communication and interpersonal skills, with proven ability to build rapport and trust with high-net-worth clients.
- Proven ability to manage appointments, follow up on leads and maintain CRM records.
- Flexibility to work retail hours including weekends, evenings and peak seasonal periods.
- Ability to work collaboratively within a department store concession model and to adapt to brand standards.
Skills
Experience
Typically 1+ years’ experience in luxury retail or client-facing roles; prior experience within a department store concession or premium boutique is advantageous.
Education
High school diploma or equivalent; vocational training in retail, hospitality or fashion is advantageous but not mandatory.
Workplace
The successful candidate will be located in Manchester, England, UK. 21 luxury roles are listed in Manchester on Cerulean. Across the England region, Cerulean lists 543 open positions — 18 listed in the past two days. Cerulean currently advertises 570 open roles in UK, including 19 added in the last 48 hours.
Culture
Chanel fosters a culture of exacting standards, refined craftsmanship and discretion. The workplace emphasizes rigorous client service, continuous product education and collaboration with a global brand team, offering employees exposure to high-calibre clientele and luxury retail operations.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.