Chanel Client Experience Host
- Employment
- Full-Time
- Seniority
- Entry-Level
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 1, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel seeks a Client Experience Host in Madrid to deliver personalised boutique hospitality and exceptional client service.
Role & Responsibilities
- Greet and host clients on the boutique shop floor as the main point of contact.
- Provide personalised service and coordinate hospitality around client appointments.
- Meet clients on arrival, understand and anticipate their needs, and determine how best to assist them.
- Ensure optimal use of the queue management system.
- Monitor appointments, tracking attendance and purchases.
- Work closely with Fashion Advisors (FAs) to understand their clients and support successful appointments, coaching them on important service details.
- Provide soft concierge support, including arranging transport, making local hospitality reservations, and offering recommendations as appropriate.
- Maintain in-depth knowledge of boutique policies, procedures, and client services.
Qualifications
- Experience working in a luxury environment or in a similar hospitality industry role.
- High level of English and Spanish.
Skills
Workplace
The role is situated in Madrid, Madrid, Spain.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Host», «Guest Experience Host», «Boutique Hospitality Host», «Client Services Host», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.