Chanel Client Experience Host
- Employment
- Full-Time
- Seniority
- Entry-Level
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 15, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel Client Experience Host in Madrid — Welcome and guide clients through an exceptional luxury boutique experience.
Role & Responsibilities
- Welcome and greet clients with refined professionalism and attentiveness
- Guide clients through the boutique and explain product heritage and craftsmanship
- Respond to client inquiries and address concerns with discretion and expertise
- Coordinate seamless experiences for VIP and regular clientele
- Maintain boutique ambiance and ensure an elevated service environment
Qualifications
- Fluency in Spanish and English, with additional languages preferred
- Experience in luxury retail or hospitality environments
- Exceptional interpersonal and communication skills
- Ability to embody the house aesthetic and brand values
- Proficiency in client management and discretion
Skills
Experience
Minimum 2 years of experience in luxury retail, hospitality, or client-facing roles within a premium environment.
Education
Secondary education required; tertiary education or hospitality certification preferred.
Workplace
The role is situated in Madrid, Madrid, Spain.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Guest Relations Officer», «Client Greeter», «Hospitality Ambassador», «Experience Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.