Chanel Client Experience & Digital Learning Assistant (Apprenticeship)
Chanel in Paris seeks a Client Experience & Digital Learning Assistant (Alternance) starting Sept 2026 — apprenticeship in fashion client experience and e‑learning.
Overview
Chanel is an independent, iconic French luxury house renowned for haute couture, ready-to-wear, accessories, fragrance and beauty. The brand is characterised by meticulous craftsmanship, creative direction and a client-centric retail philosophy. As an employer, Chanel emphasises artisanal excellence, discreet luxury and the development of talent across creative, commercial and operational functions.
Role & Responsibilities
- Support the design, production and deployment of digital learning content and micro‑learning modules for the fashion division and retail teams.
- Maintain and update the learning management system (LMS) and learning calendars; ensure materials are accessible and version-controlled.
- Coordinate training logistics and communications for in-store and corporate audiences, including scheduling sessions and preparing training packs.
- Collaborate with Retail, HR, Product and Digital teams to collect field feedback, capture best practices and iterate learning materials.
- Assist in measurement activities: collect learner feedback, compile participation and performance metrics, and produce concise reports for stakeholders.
- Contribute to content creation: slide decks, videos, quizzes and job aids tailored to client experience initiatives.
- Provide day-to-day administrative support for the Experience & Digital Learning team and participate in project meetings and events.
Qualifications
- Enrolment in a recognised higher-education programme (Bachelor’s or Master’s track) in Learning & Development, HR, Digital Communication, Fashion Management or equivalent, eligible for alternance.
- Strong organisational skills with an aptitude for coordinating multiple projects and stakeholders.
- High interpersonal skills and a client-focused mindset suitable for liaison with retail teams.
- Excellent written and verbal communication; capacity to draft clear training materials and succinct reports.
- Comfort with digital tools and an eagerness to learn e‑learning production and LMS workflows.
Skills
Experience
Ideal candidates will have prior academic projects or internships in retail, learning & development, digital content or customer experience. Practical exposure to training delivery or retail operations is advantageous but not mandatory.
Education
Current enrolment in a tertiary programme (Bachelor’s or Master’s track) in HR, Learning & Development, Digital Communication, Fashion Management or a related discipline, with eligibility for alternance contracts.
Workplace
The successful candidate will be located in Paris, Île-de-France, France. 3.344 luxury roles are listed in Paris on Cerulean, 107 posted in the last 48 hours. Across the Île-de-France region, Cerulean lists 3.756 open positions — 119 listed in the past two days. Cerulean currently advertises 4.313 open roles in France, including 147 added in the last 48 hours.
Culture
Chanel cultivates a culture of craftsmanship, creative excellence and discretion, with a strong emphasis on client service. The workplace rewards precision, collaboration across creative and commercial teams, and the professional development of early‑career talent through hands‑on mentorship.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.