Chanel Client Engagement Project Coordinator

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Conduct competitive benchmarking and best practice analysis on VIC and loyalty programmes across global markets
• Coordinate and monitor market requests from Europe, China, Asia, US, UK and Korea, including scoping meetings, stakeholder communication, and market feedback delivery
• Create and maintain shared project management tools and documentation on SharePoint Websites and Monday platforms
• Contribute to strategic development of customer engagement initiatives and associated campaigns
• Organize and facilitate workshops with internal departments and regional market teams
• Support the Loyalty team in collaboration with Supply Chain departments
• Liaise between Client Intelligence and Client Communication teams to align customer assets with campaign initiatives

Qualifications

• Undergraduate degree (Bac+4/5) from a business school, university or equivalent with specialization in marketing and project management
• Fluent in English (both spoken and written)
• Proficiency with Microsoft Office suite, particularly PowerPoint, Excel and Word
• Strong aesthetic sensibility
• Excellent synthesis and analytical capabilities

Skills

Experience

Recent graduate or final-year student pursuing studies in marketing, business administration, or related discipline with demonstrated interest in customer relationship management and strategic project coordination within luxury or beauty sectors.

Education

Undergraduate degree (Bac+4/5) from a business school, university or equivalent, with specialization in marketing and project management.

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.