Chanel Client Engagement Associate
- Employment
- Internship
- Seniority
- Intern
- Compensation
- €1,050/month
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 6, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
CHANEL Client Engagement Internship in Milan – deliver luxury retail experiences and support clienteling initiatives in the Fashion Division.
Role & Responsibilities
- Provide attentive, personalized welcome and client experience in accordance with Maison standards and brand guidelines
- Build positive client relationships by guiding guests through boutique exploration and discovery
- Engage with clients during service intervals to create seamless, bespoke, and memorable experiences
- Uphold the boutique's visual standards and brand image in all client-facing interactions
- Embody the Maison codes and grooming guidelines as a brand ambassador
- Support the final stages of the sales transaction, including expert product packaging according to Maison specifications
- Plan and execute personalized clienteling sessions aligned with boutique priorities
- Assist in the management and adoption of CRM tools, monitoring their effectiveness across the team
- Support loyalty initiatives and customer engagement programs designed to strengthen client retention
- Collaborate on client data collection and updates to ensure personalized, consistent relationships
- Monitor clienteling objectives and identify opportunities for continuous improvement
Qualifications
- High school diploma or bachelor's degree, preferably with a background in languages, economics, marketing, or communications
- Genuine interest and motivation to pursue a career in fashion and luxury
- Exceptional interpersonal and communication skills suited to multicultural environments
- Demonstrated customer service orientation and natural inclination toward service excellence
- Strong collaborative mindset, team spirit, and proactive approach
- Fluent English proficiency
Skills
Experience
["Prior experience in events, fashion/luxury retail, hospitality, or customer service is advantageous but not required"]
Education
High school diploma or bachelor's degree, preferably with a focus on languages, economics, marketing, or communications.
Workplace
This position is based in Milan, Lombardy, Italy.
Compensation
The base compensation for this position is EUR 1,050 per month.
Benefits
Meal vouchers (ticket restaurant)
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Coordinator», «Clienteling Specialist», «Guest Experience Associate», «Client Services Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.