Chanel Client Development Manager
- Location
- Washington District of Columbia USA
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $92,400–120,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 5, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
CHANEL seeks a Client Development Manager to lead and develop a diverse boutique team, elevate client experiences, drive business, and equip the Boutique Director with critical business knowledge. The role includes in-store coaching, training, performance improvement, and local client development through community engagement, partnerships, and events; a flexible schedule includes late nights, weekends, and some holidays. The annual base salary range is $92,400–$120,000, with variable pay potentially offered.
Role & Responsibilities
- Coach and inspire the team on the sales floor to deliver an elevated client experience.
- Foster a positive working environment and a feedback culture that encourages diversity, mutual respect, and teamwork.
- Provide initial and ongoing training and development for all team members, covering CHANEL savoir-faire, product details, and service delivery.
- Lead the team with agility and resilience, using key performance indicators and lessons learned to drive continuous improvement.
- Represent CHANEL in the market and develop the client base through community involvement, partnerships with local high-profile businesses, and social and seasonal events.
- Drive boutique business, coach and manage a diverse team, and equip the Boutique Director with critical business knowledge.
- Maintain an in-store presence to develop and coach teams, uphold boutique image and operational standards, and deliver elevated client service that drives business results.
Qualifications
- Ability to thrive in a team environment and work collaboratively.
- Understanding of and passion for client experience.
- Excellent communication skills.
- Foreign language skills preferred but not required.
- Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
- Curiosity and desire to learn and grow professionally within the world of CHANEL.
- Ability to lift 15 lb.
- Flexible schedule with the ability to work late nights, weekends, and some holidays.
Skills
Experience
Minimum 5 years of related experience
Education
Bachelor’s degree preferred
Workplace
The role is situated in Washington, District of Columbia, USA.
Compensation
The base compensation for this position ranges from USD 92,400 to USD 120,000 per annum.
Benefits
Wellbeing resources, including dedicated paid Wellbeing Days in Retail and a Wellbeing fund; family and caregiving benefits, including parental leave, fertility support, MilkStork, and Care.com Membership; paid vacation, holiday, sick, and volunteer days; 401(k) and other incentives; medical, dental, vision, MDLIVE virtual care, One Medical, Flexible Spending Accounts for health care and dependent care, Health Savings Account, and Employee Assistance Program; life insurance, Accidental Death & Dismemberment, short- and long-term disability, Health Advocate, international business travel accident and medical coverage, and commuter transit and parking benefits. Employees may take annual time off to volunteer through CHANEL Community, and CHANEL matches employee donations to select charitable organizations. Career and leadership development includes onboarding support, leadership programs, coaching, and online and live classes through the Bloom platform.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Manager», «Client Relations Manager», «Customer Development Manager», «Retail Client Services Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.