Chanel Client Development Manager

About Chanel

Chanel is an independent French maison celebrated for its haute couture, ready-to-wear, fine jewelry, watches and beauty lines. The house is globally recognized for craftsmanship, timeless design and a rigorous approach to client service; as an employer it emphasizes craftsmanship, brand stewardship and high standards of personalised luxury hospitality.

Role & Responsibilities

• Lead client development and clienteling activities for the Westfield UTC boutique, driving acquisition, retention and penetration of high-value clients.
• Develop and implement targeted outreach, appointment-driven selling and VIP event initiatives in alignment with regional CRM strategy.
• Coach and mentor sales consultants on bespoke client service, relationship management and conversion techniques to maximise lifetime value.
• Manage daily CRM hygiene, client data segmentation and the execution of personalised communications working closely with the regional CRM team.
• Own performance metrics for client development (appointments, conversion rates, average transaction value, retention) and deliver regular reporting to district leadership.
• Coordinate in-store VIP experiences and private appointments, ensuring brand standards of presentation and discretion for high-net-worth clients.
• Collaborate with merchandising and visual teams to ensure client-focused stock availability and personalised merchandising for VIP appointments.
• Represent the boutique at local events and cultivate external partnerships that expand the brand's client pipeline.

Qualifications

• Proven leadership experience in luxury retail clienteling or client development, ideally within haute couture, fine jewelry or premium beauty.
• Demonstrable track record of meeting or exceeding sales targets and driving client retention programs.
• Excellent interpersonal and communication skills with the ability to build long-term relationships with high-net-worth clients.
• Ability to coach, inspire and develop a team of sales consultants to deliver elevated client experiences.
• Flexible availability including weekends and peak retail hours; reliable local presence at Westfield UTC.

Experience

Typically 4+ years in luxury retail with at least 2 years in a supervisory or lead role focused on client development, CRM-driven selling, VIP servicing or clienteling.

Education

High school diploma required; bachelor's degree preferred in business, hospitality, marketing or a related field.

Workplace

Culture

Chanel fosters a culture of meticulous attention to detail, discretion and elevated client service rooted in French maison traditions. The workplace privileges creative excellence, professional development and a collaborative approach to delivering bespoke luxury experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.