Chanel Client Development Manager

About Chanel

Chanel is an iconic French couture house known for its craftsmanship, timeless design and discreet luxury. As a privately held Maison with a global retail footprint, Chanel combines artisanal heritage with rigorous commercial standards and a focus on exceptional client experiences across fashion, accessories and beauty.

Role & Responsibilities

• Coach and inspire retail team members to deliver elevated client experiences on the selling floor
• Foster a positive working environment grounded in feedback, diversity, mutual respect, and collaborative teamwork
• Provide initial and ongoing training and development for all team members, including CHANEL savoir faire, product knowledge, and service delivery standards
• Lead team with agility and resilience, continuously improving performance based on key performance indicators and lessons learned
• Represent CHANEL in the marketplace by developing the client base through community involvement, partnerships with local high-profile businesses, and social and seasonal events
• Manage boutique image, operational standards, and in-store presence to drive business results and client satisfaction
• Report to and support the Boutique Director with critical business knowledge and operational insights

Qualifications

• Minimum 5 years of related retail, hospitality, or client-facing management experience
• Demonstrated excellence in team leadership, coaching, and talent development
• Passion for the House of CHANEL, its heritage, product offerings, and commitment to social and cultural initiatives
• Strong understanding of and passion for elevated client experience and luxury service standards
• Ability to thrive in a collaborative team environment
• Excellent written and verbal communication skills
• Comfort navigating complexity and ambiguity in a dynamic, fast-paced environment
• Ability to multitask effectively across multiple projects and priorities

Skills

Experience

Minimum 5 years of related experience in retail management, luxury client services, hospitality, or business development within a high-end environment. Prior boutique management or client-facing leadership roles are preferred.

Education

Bachelor's degree preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 87,500 to USD 120,000 per annum.

Benefits

Wellbeing resources including dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund; family and caregiving benefits (parental leave, fertility support, MilkStork, Care.com Membership); generous paid time off policies (vacation, holiday, sick, and volunteer days); 401(k) and other incentives; robust healthcare offerings (medical, dental, vision, MDLIVE virtual care, One Medical, Flexible Spending Accounts, Health Savings Account, Employee Assistance Program); life insurance, accidental death and dismemberment, short-term and long-term disability, Health Advocate, international business travel accident and medical coverage, and commuter transit and parking benefits.

Culture

Chanel cultivates a culture of exacting standards, creative excellence and meticulous attention to client experience. Employees are expected to embody the Maison’s discretion and refinement while working collaboratively across retail and corporate functions to preserve the brand’s heritage and commercial momentum.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.