Chanel Client Development Manager
- Location
- Seniority
- Manager
- Posted
- Mar 16, 2026
About Chanel
Chanel is a privately held French haute couture and luxury goods house renowned for its craftsmanship, timeless design, and selective retail experience. As an employer, Chanel emphasizes excellence in client service, creativity, and the preservation of brand heritage while operating within a global network of boutiques and regional teams.
Chanel is hiring a Client Development Manager in Boca Raton, FL — lead clienteling, CRM campaigns and VIP initiatives for the boutique.
Role & Responsibilities
- Develop and execute client acquisition, retention and reactivation strategies to grow boutique revenue and lifetime value of clients.
- Manage and leverage the boutique CRM to segment clients, design targeted campaigns, and track conversion metrics.
- Provide coaching and performance guidance to sales teams to elevate clienteling standards and deliver a consistent luxury client experience.
- Analyze sales and client data to produce actionable insights, sales forecasts and regular reports for regional leadership.
- Coordinate VIP events, private appointments and client outreach in partnership with merchandising and marketing teams.
- Ensure compliance with brand service protocols, visual standards and loss-prevention procedures.
Qualifications
- Proven ability to build and sustain relationships with high-net-worth and VIP clients in a luxury retail environment.
- Strong analytical aptitude with experience translating CRM and sales data into commercial actions.
- Demonstrated leadership and coaching skills with a track record of improving team performance.
- Exceptional verbal and written communication, presentation and interpersonal skills.
- High professional standards, discretion and respect for client confidentiality.
Skills
Experience
Typically requires 5+ years of experience in luxury retail or client development, including demonstrable experience in CRM-driven client acquisition, VIP management and team coaching within a boutique or regional retail setting.
Education
Bachelor's degree in Business, Marketing, Communications or a related field preferred.
Workplace
The role is situated in Boca Raton, Florida, USA — conveniently close to Miami.
Culture
Chanel fosters a culture of refinement, discretion and high professional standards, where craftsmanship and client experience are paramount. The workplace attracts individuals who combine commercial acumen with deep respect for brand heritage and personalised service.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Development Lead», «Client Relations Manager», «CRM & Clienteling Manager», «Client Strategy Manager», «VIP Client Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.