Chanel Business Analyst, Customer Data Platform

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Comprehend and document technical and functional evolutions implemented on the Customer Data Platform, including MDM, DQM, C360, and integration layers
• Analyse open issues and propose targeted solutions to address them collaboratively with the project team
• Produce detailed and precise documentation on platform developments for circulation across technical and functional stakeholder groups
• Communicate the impacts of platform changes to diverse stakeholders, assess context-specific implementation consequences, gather questions, and facilitate timely resolution
• Collaborate with Product Owners, Data Custodians, Legal, Security, Integration, Production, and Regional & Global Project managers to ensure comprehensive stakeholder engagement
• Maintain current and accurate documentation of platform components and functionalities to support ongoing communications

Qualifications

• Bac +5 or equivalent (University degree, Engineering school, or Business school)
• Strong affinity for technical subjects and data-centric business challenges
• Exceptional analytical and synthesis capabilities for complex and ambiguous subjects
• Proficiency in written and oral communication, with demonstrated ability to present to diverse and senior audiences
• Advanced proficiency in Microsoft PowerPoint for presentation development
• Fluent English (required); French preferred

Skills

Experience

Affinity for technical subjects with a demonstrated ability to analyse complex, ambiguous material and synthesize information for diverse audiences. Prior experience in programme support, business analysis, or technical documentation roles is preferred but not required for candidates with strong analytical capabilities.

Education

Bachelor's degree or higher qualification (Bac +5 or equivalent) from a university, engineering school, or business school.

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.