Chanel Client Data & Engagement Intern

Location
Employment Internship
Seniority Intern
Department Clienteling, CRM & VIP Relations
Industry Fashion, Apparel & Leather Goods
Posted ✦ Today
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Chanel is hiring a Client Data & Engagement Intern in Brussels — CRM and data internship supporting clienteling, campaign analytics and CRM operations.

Overview

Chanel is an independent global maison known for haute couture, ready-to-wear, accessories and beauty. As an employer, Chanel combines exacting craft standards and a strong focus on brand heritage with international retail and marketing operations; it attracts candidates who value creativity, discretion and meticulous attention to detail.

Role & Responsibilities

  • Support the CRM and client engagement team with day-to-day data operations including database updates, cleansing and enrichment.
  • Create and maintain segmentation models and target lists for marketing and clienteling campaigns.
  • Produce regular performance reports and dashboards measuring campaign KPIs, client lifecycle metrics and acquisition/retention trends.
  • Assist with campaign execution tasks: audience build, file delivery, QA and post-campaign analysis.
  • Collaborate with retail and digital teams to reconcile client records and surface actionable insights for boutiques and client advisors.
  • Contribute to process documentation and ensure data handling aligns with privacy and compliance requirements (e.g., GDPR).
  • Support ad hoc analyses and presentation materials for stakeholder meetings.

Qualifications

  • Currently enrolled in or recently completed a Bachelor's or Master's degree in Marketing, Business Analytics, Statistics, Economics, Data Science or a related discipline.
  • Strong numerical aptitude and demonstrable experience in data analysis through coursework, projects or prior internships.
  • Excellent organisational skills, meticulous attention to detail and the ability to manage competing deadlines.
  • Professional written and verbal communication skills; ability to prepare concise executive summaries and slide decks.
  • Interest in luxury retail, client experience and CRM-driven marketing.

Skills

Microsoft Excel PowerPoint SQL Salesforce Tableau data cleansing and segmentation campaign performance analysis CRM reporting knowledge of GDPR and data privacy principles

Experience

Previous internship or project experience in CRM, marketing analytics, retail operations or data analysis is desirable but not mandatory. Academic projects demonstrating analytical rigour and familiarity with databases or campaign measurement are valued.

Education

Enrolled in or recently graduated from a Bachelor's or Master's programme in Marketing, Business Analytics, Data Science, Economics, Statistics or a related field.

Workplace

This position is based in Brussels, Brussels-Capital Region, Belgium. Cerulean lists 55 open roles in Brussels, including 3 posted recently. In Belgium as a whole, Cerulean currently features 71 open positions, with 4 posted this week.

Culture

Chanel’s workplace culture emphasises excellence, discretion and a strong reverence for craftsmanship. Teams operate with high standards, cross-functional collaboration and a client-centric mindset, offering exposure to both creative and commercial facets of luxury operations.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

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Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «CRM Data Intern», «Client Engagement Intern», «CRM & Insights Intern», «Customer Data and Engagement Intern», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.