Chanel Client Communication Strategy Director
- Location
- ParisÎle-de-FranceFrance
- Employment
- Full-Time
- Seniority
- Director
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 21, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel seeks a Client Communication Strategy Director in Paris to lead luxury client engagement strategy and communications excellence.
Role & Responsibilities
- Develop and execute comprehensive client communication strategies aligned with brand positioning and luxury market dynamics
- Oversee the creation and deployment of multi-channel client communication campaigns across digital and traditional platforms
- Lead and mentor the communication team to ensure consistent brand voice and messaging excellence
- Analyze client engagement data and market insights to optimize communication effectiveness and ROI
- Collaborate with merchandising, retail operations, and creative departments to ensure seamless integration of client messaging
- Manage communication budgets and vendor relationships while maintaining luxury brand standards
Qualifications
- Minimum 8 years of experience in luxury brand communication or related strategic role
- Proven track record in developing and executing successful client communication strategies
- Deep understanding of luxury consumer behavior and high-net-worth individual preferences
- Demonstrated leadership experience managing cross-functional teams
- Strategic mindset with ability to translate market insights into actionable communication initiatives
- Excellent written and verbal communication skills in a corporate luxury environment
Skills
Experience
8+ years in luxury brand communication, client relations strategy, or comparable strategic communication role. Experience developing communication strategies for affluent clientele and managing high-stakes brand communications preferred. Proven ability to lead teams and drive measurable business results through communication excellence.
Education
Bachelor's degree in Communications, Marketing, Business Administration, or related field. Advanced degree (MBA, Master's in Strategic Communication) a plus.
Workplace
This position is based in Paris, Île-de-France, France.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Director of Client Communication», «Communication Strategy Manager», «Client Engagement Director», «Director of Client Relations Strategy», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.