Chanel Client Communication Strategy Director
- Location
- ParisÎle-de-FranceFrance
- Employment
- Full-Time
- Seniority
- Director
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 21, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel seeks Client Communication Strategy Director in Paris to lead Fashion division's global client engagement and omnichannel strategy.
Role & Responsibilities
- Define and implement a global client communication strategy aligned with Chanel Fashion's vision while maintaining local relevance
- Analyze market trends, client insights, and industry best practices to inform strategic decisions and positioning
- Oversee the deployment of communication channels (email, WhatsApp, WeChat, Line, social media) in complementarity with other marketing levers
- Ensure consistency in messaging, tone of voice, and storytelling across all client touchpoints
- Collaborate with orchestration teams to develop tailored content addressing client communication objectives
- Develop personalized communication journeys to strengthen client relationships and drive engagement
- Establish measurement frameworks and KPIs to assess communication impact and client engagement
- Lead and inspire a multidisciplinary team comprising content, CRM, and digital specialists
- Foster collaborative relationships with internal stakeholders across orchestration, regions, markets, and global teams
- Manage external partners and vendor relationships
Qualifications
- 12 to 15 years of experience in luxury, fashion, or premium retail with demonstrated expertise in client communication
- Strategic thinker with strong leadership and change management capabilities
- Comprehensive knowledge of omnichannel communication strategies and CRM tools
- Proven track record of team leadership and management of cross-functional groups
- Creative, client-centric, and results-oriented mindset
- Fluency in French and English languages
- Experience managing teams of 4 or more people
Skills
Experience
12 to 15 years in luxury, fashion, or premium retail sectors, with established expertise in client communication strategy and proven leadership experience managing multidisciplinary teams.
Education
Not specified in source data; higher education at bachelor level or equivalent professional experience in communications, marketing, or business strategy is implied.
Workplace
This position is based in Paris, Île-de-France, France.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Head of Client Communication Strategy», «Global Client Communications Director», «Client Engagement Strategy Lead», «Client Communication Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.