Chanel Client Communication & Journeys Strategy Manager
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Jul 21, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel seeks a Client Communication & Journeys Strategy Manager in Neuilly-sur-Seine to lead Fragrances and Beauty communications strategy.
Role & Responsibilities
- Design and implement comprehensive client communication strategies aligned with Fragrances and Beauty business objectives
- Map and optimize customer journeys across digital, retail, and experiential touchpoints
- Develop integrated marketing campaigns that balance brand heritage with contemporary consumer preferences
- Collaborate with merchandising, digital, and retail operations teams to ensure message consistency
- Analyze client engagement data and market trends to refine communication approaches
- Manage brand partnerships and communications calendars for fragrance and beauty product launches
Qualifications
- Proven experience in luxury brand communications or client strategy roles
- Deep understanding of fragrance and/or beauty markets and consumer behaviors
- Expertise in omnichannel customer journey mapping and optimization
- Demonstrated ability to translate strategic insights into compelling brand narratives
- Strong stakeholder management and cross-functional collaboration capabilities
Skills
Experience
5+ years of professional experience in luxury brand communications, client strategy, or related marketing functions within the beauty, fragrance, or fashion sectors
Education
Bachelor's degree in Marketing, Communications, Business, or equivalent professional experience in a luxury brand environment
Workplace
This position is based in Neuilly-sur-Seine, Île-de-France, France, within easy reach of Paris.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Journey Strategist», «Fragrance & Beauty Communications Specialist», «Client Experience Strategy Lead», «Brand Communications Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.