Chanel Client Care Team Lead
- Location
- Employment
- Full-Time
- Seniority
- Supervisor
- Posted
- Mar 9, 2026
About Chanel
Chanel is a prestigious luxury fashion house known for its timeless elegance, innovative designs, and iconic products. As part of the global luxury conglomerate, Chanel offers a dynamic and sophisticated work environment where creativity and excellence are celebrated.
Join Chanel in Piscataway as a Client Care Team Lead, overseeing the client service team to ensure exceptional customer experiences.
Role & Responsibilities
- Lead and manage the client care team to ensure exceptional customer service.
- Develop and implement strategies to enhance client satisfaction and loyalty.
- Monitor team performance and provide coaching and feedback.
- Handle escalated client issues and ensure timely resolution.
- Collaborate with other departments to improve service processes.
Qualifications
- Proven experience in a customer service leadership role.
- Strong communication and interpersonal skills.
- Ability to manage and motivate a team.
- Problem-solving skills and attention to detail.
- Experience in the luxury retail industry is preferred.
Experience
Several years of experience in a customer service or client care leadership role, preferably within the luxury retail sector.
Workplace
This position is based in Piscataway, New Jersey, USA, within easy reach of New York City.
Culture
Chanel fosters a culture of creativity, innovation, and excellence, where employees are encouraged to express their individuality and contribute to the brand's legacy. The company values diversity and offers a collaborative and inclusive work environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Team Lead», «Client Relations Supervisor», «Customer Support Supervisor», «Client Experience Lead», «Customer Care Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.