Chanel Client Care Advisor

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Location
TaipeiTaipeiTaiwan
Employment
Full-Time
Seniority
Entry-Level
Department
Clienteling, CRM & VIP Relations
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
Aug 17, 2026

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Chanel seeks a Client Care Advisor in Taipei City, Taiwan—frontline customer service role via phone and email with luxury fashion experience preferred.

Role & Responsibilities

  • Act as Chanel's frontline representative for phone and written customer interactions, proactively understanding and resolving customer needs and concerns
  • Establish and maintain lasting customer relationships through consultation and support, driving customer satisfaction and positive brand perception
  • Demonstrate comprehensive knowledge of Chanel products and retail operations, delivering expert guidance and enthusiastic service in response to customer inquiries
  • Handle customer complaints with calm professionalism, listen patiently to concerns, and provide customized solutions tailored to individual customer needs and circumstances
  • Escalate customer complaints and special cases to supervisors and relevant departments, providing clear case information, customer feedback, and recommended resolution strategies
  • Collaborate cross-functionally with other departments to support operational needs and maintain brand integrity

Qualifications

  • Diploma or Bachelor's degree, preferably in Customer Service or related field
  • Minimum 2 years of telephone customer service experience, with prior retail or luxury beauty and fragrances industry experience preferred
  • Positive, optimistic personality with genuine passion for serving others and strong ability to demonstrate empathy, patience, and resilience in varied customer situations
  • Growth mindset with capacity for self-motivation, reflection, and continuous adaptation; excellent emotional regulation and stress management
  • Demonstrated ability to anticipate customer needs and proactively provide constructive solutions
  • Strong interpersonal skills with excellent communication, questioning, logical analysis, problem-solving, and time management abilities
  • Willingness and ability to collaborate effectively with team members while maintaining strong independent work capability

Skills

Customer service expertise Phone and written communication Complaint resolution Product knowledge Cross-functional collaboration Active listening Problem-solving Emotional intelligence Time management

Experience

Minimum 2 years of telephone customer service experience. Prior experience in retail or luxury beauty and fragrance sectors is strongly preferred.

Education

Diploma or Bachelor's degree, preferably with a focus on Customer Service or related discipline.

Workplace

This position is based in Taipei, Taipei, Taiwan.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Representative», «Client Relations Specialist», «Guest Relations Advisor», «Customer Support Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.