Chanel Client Care Advisor
- Location
- SydneyNew South WalesAustralia
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 11, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel seeks a Client Care Advisor in Sydney to deliver luxury customer service excellence and manage client relationships across all touchpoints.
Role & Responsibilities
- Respond to client inquiries via phone, email, and digital channels with professionalism and product knowledge
- Resolve customer concerns and escalate complex issues to appropriate departments when necessary
- Maintain detailed client records and interaction logs in the CRM system
- Support retail operations by coordinating between boutiques and customer service teams
- Identify opportunities to enhance customer satisfaction and retention
- Process orders, returns, and inquiries related to Chanel products and services
Qualifications
- Excellent communication and interpersonal skills
- Proficiency in customer service software and CRM platforms
- Strong problem-solving ability and patience with difficult situations
- Knowledge of or passion for luxury fashion and the Chanel brand
- Ability to work in a fast-paced environment and manage multiple priorities
Skills
Experience
Minimum 2 years of customer service or client relations experience, ideally in luxury retail or hospitality sectors.
Education
High school diploma or equivalent; tertiary qualifications in business, hospitality, or related fields are advantageous.
Workplace
This position is based in Sydney, New South Wales, Australia.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Relations Specialist», «Client Services Coordinator», «Guest Relations Associate», «Client Experience Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.