Chanel Client Care Advisor

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Act as the first line of contact in addressing clients' queries and needs, proactively solving issues while delivering a differentiated experience at every touchpoint and maintaining service standards
• Engage clients and build long-term relationships by exceeding expectations, with client satisfaction as a core service value
• Demonstrate comprehensive knowledge of Chanel's products and services to address general client inquiries
• Simplify the servicing experience by supporting clients through guided navigation, troubleshooting, and personalized assistance
• Ensure clear and complete handover or escalation of cases from Client Care to respective functional teams, delivering concise and accurate client data and insights
• Assist internal teams with their strategies by acting as an official communication channel for outbound client engagements such as events and campaigns

Qualifications

• Demonstrated client care and retail experience with the ability to proactively address client needs independently
• Excellent interpersonal and communication skills with ability to engage clients and build strong relationships internally and externally
• Positive attitude, empathy, and resilience when addressing client queries and needs
• Demonstrated adaptability to a variety of circumstances, creative problem-solving, and quick thinking to address queries and issues
• Growth mindset with self-motivation and relentless curiosity to learn; willingness to reflect and embrace continuous improvement and development

Skills

Experience

Demonstrated experience in client care and retail environments with a proven track record of independently addressing client needs and delivering exceptional service outcomes.

Education

Not specified; however, secondary education or equivalent is typically expected for client-facing advisory roles at luxury brands.

Workplace

Benefits

Competitive remuneration, wellbeing programs, learning and development opportunities, and parental leave for all parents globally.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.