Chanel Client Care Advisor
Chanel seeks a Client Care Advisor in Sydney to deliver personalised, multichannel VIP service and clienteling for the Maison.
Overview
Chanel is an independent global Maison renowned for haute couture, ready-to-wear, accessories, fragrance, and beauty. The brand is synonymous with refined craftsmanship, strong heritage and a discreet, client-centred approach to luxury. As an employer, Chanel seeks individuals who combine commercial rigour with the elegance and attention to detail expected in high-end retail and client services.
Role & Responsibilities
- Deliver personalised, high-touch client service across phone, email, social and in-person channels, prioritising VIP clients and long-term relationships.
- Manage inbound client enquiries, appointment bookings, product requests and order tracking with speed and discretion.
- Execute proactive clienteling activities: outreach, follow-ups, viewing arrangements and personalised recommendations to drive loyalty and conversion.
- Coordinate with boutiques, visual merchandising and logistics teams to ensure seamless reservation, delivery and after-sales experiences.
- Maintain accurate client records and interaction histories in the CRM; prepare regular reports on client activity and service metrics.
- Resolve complaints and service issues promptly, escalating complex matters while preserving brand standards and client confidentiality.
Qualifications
- Polished professional presentation and impeccable discretion in handling high-net-worth clientele.
- Excellent verbal and written communication skills with refined interpersonal presence.
- Strong organisational skills with the ability to prioritise multiple client cases simultaneously.
- Numerical aptitude for order processing, stock enquiries and basic sales reporting.
- Availability to work flexible retail hours, including evenings and weekends; willingness to support special events.
Skills
Experience
Approximately 2+ years' experience in luxury retail client services, high-end hospitality or boutique customer care, with a demonstrated track record of cultivating long-term client relationships and achieving service-driven sales results.
Education
High school diploma or equivalent required; tertiary qualification in hospitality, retail management, communications or a related discipline preferred.
Workplace
This position is based in Sydney, New South Wales, Australia. Cerulean lists 104 open roles in Sydney, including 2 posted recently. The broader New South Wales area accounts for 112 active listings on Cerulean, 3 of which are new. In Australia as a whole, Cerulean currently features 188 open positions, with 7 posted this week.
Culture
The workplace reflects Chanel's commitment to craftsmanship, discretion and elevated client service. Teams operate with meticulous attention to detail and a collaborative, mentorship-oriented environment that values refinement, professionalism and continuous development within a global luxury Maison.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.