Chanel Client Care Advisor
- Location
- Samut PrakanSamut PrakanThailand
- Seniority
- Mid-Level
- Posted
- Mar 16, 2026
About Chanel
Chanel is an independent French luxury maison renowned for haute couture, ready-to-wear, accessories, beauty and fine jewelry. As an employer, the brand emphasizes artisanal quality, discretion, and an uncompromising commitment to client service, offering opportunities to work within a globally respected, heritage-driven organisation.
Chanel is hiring a Client Care Advisor in Samut Prakan, Thailand to manage after‑sales service and deliver exceptional client relations.
Role & Responsibilities
- Serve as primary point of contact for Chanel clients in the market, delivering white-glove client service across phone, email and digital channels.
- Manage after-sales activities including product care guidance, repairs and returns; coordinate with boutiques, ateliers and service partners to ensure timely resolution.
- Maintain accurate client records and interaction histories within the CRM to support clienteling and targeted follow-up.
- Resolve customer complaints and disputes with professionalism, escalating complex issues to management following brand protocols.
- Collaborate with boutique teams and commercial functions to support client acquisition, retention initiatives and VIP events.
- Achieve client-satisfaction and responsiveness KPIs while upholding Chanel’s brand standards and confidentiality.
Qualifications
- Professional demeanour with high standards of discretion and service excellence.
- Strong verbal and written communication skills; proficiency in the local market language and business-level English preferred.
- Demonstrable ability to manage sensitive client relationships and resolve complex after-sales cases.
- Organised, detail-oriented and able to prioritise multiple client requests in a fast-paced luxury environment.
Skills
Experience
Typically 2+ years in client care, after-sales or customer service roles within luxury retail or premium services; prior boutique or brand-side experience is highly valued.
Education
Secondary education required; tertiary qualification in hospitality, communications, retail management or a related field preferred.
Workplace
This position is based in Samut Prakan, Samut Prakan, Thailand, within easy reach of Bangkok.
Culture
Chanel’s workplace culture prioritises craftsmanship, discretion and an elevated client experience. Teams operate with a collaborative, detail-oriented ethos and a strong focus on professional development within a heritage luxury environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Advisor», «Client Services Specialist», «Client Experience Associate», «Customer Care Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.