Chanel Client Care Advisor
- Location
- SamutprakarnSamutprakarnThailand
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Mar 16, 2026
About Chanel
Chanel is an independent French luxury maison renowned for haute couture, ready-to-wear, accessories, beauty and fine jewelry. As an employer, the brand emphasizes artisanal quality, discretion, and an uncompromising commitment to client service, offering opportunities to work within a globally respected, heritage-driven organisation.
Chanel seeks a Client Care Advisor in Samutprakarn, Thailand to deliver exceptional customer service and build lasting client relationships across all channels.
Role & Responsibilities
- Act as the primary point of contact for client inquiries, proactively resolving issues while ensuring adherence to service standards and delivering a differentiated experience at every touchpoint
- Build and sustain long-term client relationships by demonstrating exceptional care, empathy, and a commitment to personalized service
- Develop and maintain comprehensive knowledge of CHANEL's product portfolio and service offerings to provide expert advisory support
- Facilitate seamless client navigation through guided support and personalized assistance, simplifying the overall service experience
- Ensure accurate case handover and escalation to appropriate functional teams, delivering clear and actionable insights derived from client interactions
- Collaborate with internal stakeholders and support outbound engagement strategies by serving as the official communication liaison for client-facing events and campaigns
- Execute proactive outbound outreach initiatives during seasonal periods and key moments, sharing exclusive offers, invitations, and brand updates aligned with CHANEL's service standards
Qualifications
- University degree in a related field
- Demonstrated customer care experience with proven ability to proactively identify and address client needs
- Previous experience in customer service, call centre operations, or client experience roles, ideally within retail or hospitality
- Exceptional interpersonal skills with ability to build strong relationships both internally and externally
- Fluency in both Thai and English (spoken and written); TOEIC score of 700 or above is highly advantageous
- Positive attitude, empathy, and emotional resilience when managing client inquiries and complex situations
Skills
Experience
Demonstrated background in customer service, call centre operations, or client experience roles, preferably within the retail or luxury hospitality sectors. Proven track record of proactively addressing client needs and resolving complex inquiries with a focus on satisfaction and retention.
Education
University degree in a related discipline is required.
Workplace
This position is based in Samutprakarn, Samutprakarn, Thailand, within easy reach of Bangkok.
Benefits
Ongoing training and professional development opportunities; supportive team environment; competitive compensation and benefits package.
Culture
Chanel’s workplace culture prioritises craftsmanship, discretion and an elevated client experience. Teams operate with a collaborative, detail-oriented ethos and a strong focus on professional development within a heritage luxury environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Representative», «Client Relations Specialist», «Customer Experience Advisor», «Service Excellence Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.