Chanel Client Care Advisor
- Location
- Kuala LumpurKuala LumpurMalaysia
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 27, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel Client Care Advisor position in Kuala Lumpur, Malaysia. Deliver luxury customer experience and build client relationships across omni-channel platforms.
Role & Responsibilities
- Act as the first line of contact for client inquiries, proactively solving issues while maintaining CHANEL service standards
- Engage clients and cultivate long-term relationships by consistently exceeding expectations and prioritizing satisfaction
- Demonstrate authoritative knowledge of CHANEL's product portfolio and services to address client queries comprehensively
- Guide clients through navigation, troubleshooting, and personalized assistance to simplify the servicing experience
- Execute precise case handovers and escalations to functional teams, ensuring accurate data capture and actionable client insights
- Serve as the official communication channel for outbound client engagements, including campaigns and events, in collaboration with internal teams
Qualifications
- Demonstrated customer care experience with proven ability to proactively address client needs and resolve issues
- Excellent interpersonal and communication skills, with capacity to build strong relationships internally and externally
- Positive attitude combined with empathy and resilience when addressing client inquiries
- Growth mindset with self-motivation and commitment to continuous professional development
Skills
Experience
Demonstrated customer care experience with proven capability to proactively address clients' needs and resolve issues effectively. Experience in luxury retail or premium customer service environments is valued.
Education
Secondary education or equivalent; additional training in customer service, hospitality, or related fields is an asset.
Workplace
This position is based in Kuala Lumpur, Kuala Lumpur, Malaysia.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Care Specialist», «Client Services Advisor», «Customer Experience Advisor», «Client Support Representative», «Customer Relations Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.