Chanel Client Care Advisor
- Location
- Kuala LumpurKuala LumpurMalaysia
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 16, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel Client Care Advisor role in Kuala Lumpur, delivering luxury client services and relationship management for a prestigious French fashion house.
Role & Responsibilities
- Provide personalized client consultation and support, addressing inquiries and requests with attentiveness and professionalism
- Develop and maintain strong client relationships through proactive engagement and follow-up
- Document client preferences, purchase history, and interaction details in the CRM system to enhance future experiences
- Coordinate with retail and boutique teams to ensure clients receive consistent, elevated service standards
- Handle client concerns and complaints with grace, seeking swift resolution while maintaining brand reputation
- Contribute to client retention initiatives and loyalty programme participation
Qualifications
- Proven experience in luxury retail, hospitality, or high-end client services
- Exceptional interpersonal and communication skills with an intuitive understanding of client needs
- Multilingual proficiency highly valued
- Familiarity with customer relationship management (CRM) systems
- Demonstrated discretion, professionalism, and refined demeanor
Skills
Experience
2–4 years of experience in luxury client services, retail advisory, hospitality, or customer relationship management within an upscale environment.
Education
Secondary education minimum; higher qualifications in hospitality, business administration, or customer service preferred.
Workplace
This position is based in Kuala Lumpur, Kuala Lumpur, Malaysia.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Specialist», «Customer Care Representative», «Clienteling Associate», «Premium Client Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.