Chanel Client Analytics Professional

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Monitor key client KPIs including recruitment, retention, repeat purchase, frequency, spend, and category trends
• Analyse client behaviours, purchasing patterns, and engagement opportunities to drive client growth, retention, and commercial performance
• Conduct strategic and ad-hoc analyses supporting business decision-making, including client segmentation, lifecycle analysis, omnichannel behaviour, and special projects
• Evaluate effectiveness of omnichannel initiatives, clienteling impact, events, and client activation programmes
• Translate complex data into actionable business insights and recommendations for the Intelligence Manager and cross-functional stakeholders
• Develop and maintain queries, reports, and data extraction processes to support recurring and ad-hoc business needs
• Develop and maintain dashboards and reporting tools to provide timely and accurate business insights
• Standardise KPI definitions, reporting methodologies, and data governance across dashboards and business functions
• Oversee data integrity, usage, and governance to ensure effective and compliant data utilisation
• Support business teams with data-driven requirements and campaign performance analysis
• Collaborate with local marketing and business teams to translate business needs into data-driven requirements and analytical frameworks
• Support planning, coordination, and implementation of data initiatives in collaboration with local and regional teams
• Drive continuous improvement of data capabilities, reporting processes, and business tools to enhance operational efficiency

Qualifications

• 5–8 years of experience in a customer-centric business environment, Client Experience, CRM, Client Analytics, Business Intelligence, Digital, Omnichannel, Consulting or a related data-centric function
• Proven experience in client analytics, business performance analysis, or CRM insights with the ability to translate data into actionable business recommendations
• Strong understanding of data structures, relational databases, and data modelling concepts with the ability to navigate complex data environments
• Experience managing reporting, dashboards, and KPI frameworks with a strong understanding of data governance and reporting best practices
• Strong understanding of client engagement, omnichannel, and customer lifecycle management, preferably within the luxury retail or premium consumer industry
• Experience supporting cross-functional business initiatives or digital/data projects, working closely with business, IT, regional teams, and external partners
• Bachelor's degree in Business, Marketing, Data Analytics, Information Systems, Statistics, or a related field
• Strong analytical and critical thinking skills with the ability to identify business opportunities, trends, and risks through data
• Excellent communication and collaboration skills with the ability to work effectively across business, regional, and technical teams
• Strong project management and organisational skills with the ability to manage multiple priorities in a fast-paced environment

Skills

Experience

5–8 years of experience in a customer-centric business environment, Client Experience, CRM, Client Analytics, Business Intelligence, Digital, Omnichannel, Consulting or a related data-centric function, with proven expertise in client analytics and business performance analysis.

Education

Bachelor's degree in Business, Marketing, Data Analytics, Information Systems, Statistics, or a related field.

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.