Chanel Client Advisor
- Seniority
- Junior
- Posted
- Mar 16, 2026
About Chanel
Chanel is a privately held French luxury house renowned for haute couture, ready-to-wear, leather goods, accessories, fragrances and beauty. The brand is celebrated for craftsmanship, heritage design codes and meticulous attention to client experience; as an employer it combines artisan savoir‑faire with global retail and beauty operations.
Chanel is hiring a Fashion Advisor in Toronto — deliver luxury client service and drive boutique sales for this iconic fashion house.
Role & Responsibilities
- Deliver exceptional, highly personalised client service across sales, private appointments and aftercare to nurture long‑term relationships and loyalty
- Meet and exceed individual and boutique sales targets through consultative selling and effective clienteling
- Manage the clienteling lifecycle: prospecting, booking appointments, follow‑up and maintaining accurate client records
- Support visual merchandising and product presentation to uphold brand standards and seasonal directives
- Process transactions, returns and exchanges accurately and maintain point‑of‑sale and CRM records
- Participate in inventory control, stock replenishment and receiving procedures to ensure product availability
- Contribute to local marketing initiatives and in‑store events geared to key client segments
- Operate as a brand ambassador, staying informed about product collections, heritage and technical details
Qualifications
- Proven track record in retail sales within the premium or luxury sector
- Outstanding interpersonal skills with a client‑centric orientation and polished presentation
- Demonstrable ability to achieve sales targets and to develop new and repeat clients
- High level of discretion when handling VIP clients and confidential client information
- Flexible schedule availability, including evenings and weekends, to meet boutique operational needs
Skills
Experience
Typically 2+ years of direct experience in luxury or premium retail sales, with a well‑documented history of meeting sales targets and cultivating high‑value client relationships.
Education
High school diploma or equivalent; post‑secondary study in retail, fashion, business or a related field preferred but not required.
Workplace
This position is based in Toronto, Ontario, Canada.
Culture
Chanel fosters a culture that privileges craftsmanship, discretion and elevated client service. The workplace emphasizes excellence, attention to heritage and collaborative execution of boutique standards while offering opportunities to develop specialist retail skills within a prestigious global brand.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Fashion Advisor», «Retail Sales Consultant», «Personal Shopping Advisor», «Luxury Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.