Chanel Client Advisor
Chanel Mexico City (Polanco) seeks a Client Advisor to deliver luxury client service, achieve sales targets and uphold boutique standards.
Overview
Chanel is an independent French maison renowned for its haute couture, ready-to-wear, leather goods, accessories, fragrance and beauty lines. The brand is characterized by a commitment to craftsmanship, heritage-driven creativity and discreet luxury. As an employer, Chanel emphasizes rigorous product knowledge, high-touch client service and professional development within an exacting retail environment.
Role & Responsibilities
- Deliver exemplary, personalised service to clients and VIPs, cultivating long-term relationships and repeat business through proactive clienteling and follow-up.
- Achieve and exceed individual and boutique sales targets through consultative selling and strategic upselling.
- Maintain an intimate and current knowledge of product ranges (ready-to-wear, leather goods, accessories, fragrance and beauty) to present merchandise with authority and finesse.
- Manage point-of-sale transactions, returns and basic cash handling with accuracy and adherence to company procedures.
- Ensure boutique presentation and visual merchandising standards are upheld at all times, including window displays and floor replenishment.
- Support inventory control activities: receiving, tagging, stock counts and loss-prevention protocols.
- Coordinate and participate in client events, private appointments and in-store trunk shows to amplify client engagement.
- Collaborate with store management and colleagues to share market intelligence, client preferences and to support team objectives.
Qualifications
- Minimum secondary education; post-secondary studies in fashion, retail or business preferred.
- Legal authorization to work in Mexico.
- Flawless personal presentation and professional demeanour suitable for a luxury environment.
- Demonstrable numerical accuracy and experience handling transactions.
Skills
Experience
Typically 2+ years of direct sales experience in luxury retail or premium consumer brands, with a proven record of meeting sales objectives and building high-value client relationships.
Education
High school diploma or equivalent required; tertiary education in fashion, retail or business is an advantage.
Workplace
This position is based in Mexico City, Ciudad de México, Mexico. Cerulean lists 95 open roles in Mexico City, including 1 posted recently. The broader Ciudad de México area accounts for 103 active listings on Cerulean, 1 of which are new. In Mexico as a whole, Cerulean currently features 172 open positions, with 2 posted this week.
Culture
Chanel cultivates a disciplined, detail-oriented workplace that prizes craftsmanship, discretion and exemplary client service. Employees operate within a refined retail framework where professional development, product mastery and collaborative teamwork are central to success.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.