Chanel Client Advisor
Join ERES at Palacio de Hierro in Mexico City as a Client Advisor. Represent the luxury brand with elegance and expertise in lingerie and swimwear.
Overview
ERES, a distinguished French maison established in Paris in 1968, is renowned globally for its luxury swimwear and lingerie. Celebrated for its architectural minimalism, precise fit, and exclusive materials such as Peau Douce, ERES epitomizes understated sophistication and discreet sensuality. Since 1996, ERES has been part of the CHANEL portfolio, maintaining its independent identity with a focus on technical excellence and personalized experience.
Role & Responsibilities
- Achieve and exceed sales targets, conversion rates, units per transaction, and average ticket size through consultative selling based on client needs and lifestyle.
- Identify cross-selling opportunities across lingerie, swimwear, and beachwear categories.
- Analyze individual performance and propose continuous improvement actions.
- Build and manage an active client portfolio, providing personalized post-sale follow-up through calls, messages, and private appointments.
- Drive repeat purchases by understanding client history and preferences.
- Invite clients strategically to new collection launches.
- Master current and permanent collections, advising on fit, size, structure, and technical materials.
- Communicate brand differentiators, including architectural construction, textile quality, and timelessness.
- Ensure operational excellence through inventory control, accurate billing, and adherence to visual and display standards.
- Coordinate efficiently with Palacio de Hierro teams.
- Embody the values of elegance, discretion, and excellence, maintaining an impeccable image aligned with the ERES universe.
- Guarantee a consistent experience with international luxury standards.
Qualifications
- 2+ years of experience in fashion or luxury retail, ideally in lingerie, swimwear, or premium women's fashion.
- Proven experience in achieving commercial targets.
- Experience working within a department store environment.
- Active client portfolio management.
Skills
Experience
2+ years in fashion or luxury retail, with a focus on lingerie, swimwear, or premium women's fashion.
Workplace
This position is based in Mexico City, Ciudad de México, Mexico. Cerulean lists 95 open roles in Mexico City, including 1 posted recently. The broader Ciudad de México area accounts for 103 active listings on Cerulean, 1 of which are new. In Mexico as a whole, Cerulean currently features 172 open positions, with 2 posted this week.
Compensation
Fixed salary plus commissions.
Benefits
Competitive compensation package including a fixed salary and commission structure.
Culture
ERES, as part of the CHANEL portfolio, fosters a culture of technical excellence, personalized client experience, and understated luxury. The brand emphasizes elegance, discretion, and a commitment to maintaining its independent identity while being part of a prestigious luxury conglomerate.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.