Chanel Customer Care Associate
- Location
- SeoulSeoulSouth Korea
- Employment
- Full-Time
- Seniority
- Entry-Level
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Mar 16, 2026
About Chanel
Chanel is a globally recognised luxury fashion and beauty house renowned for its heritage, couture savoir‑faire and meticulous attention to detail. As part of an elite luxury ecosystem, the brand emphasises craftsmanship, elevated client experiences and a culture of creativity and discretion.
Chanel seeks Customer Care Associate in Seoul to handle customer inquiries and complaints for Fashion, Watches, Jewelry divisions.
Role & Responsibilities
- Handle customer inquiries regarding products, after-sales service, exchanges, and complaints via phone and email
- Prepare detailed reports to maintain and monitor service quality standards
- Facilitate communication between call center and retail stores, ensuring accurate information transfer
- Document and investigate service quality issues for process improvement initiatives
- Process customer complaints and coordinate with relevant internal departments for resolution
Qualifications
- Exceptional customer service mindset with genuine commitment to client satisfaction
- Strong empathy and interpersonal skills with ability to communicate effectively as a team player
- Proficiency in computer applications for daily operational tasks
- Basic English communication skills (business English preferred)
- Preferred: degree in consumer studies or related field, or certification in customer service/counseling
Skills
Experience
Experience in customer service, hospitality, or client-facing roles is valued; however, candidates with strong service orientation and communication skills are encouraged to apply.
Education
High school diploma or equivalent required; bachelor's degree in consumer studies, business, or related discipline preferred.
Workplace
The successful candidate will be located in Seoul, Seoul, South Korea.
Culture
Chanel values refinement, discretion and a relentless pursuit of quality. The workplace blends artisanal heritage with a dynamic retail environment, rewarding initiative, professionalism and a passion for luxury service.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Associate», «Customer Service Specialist», «Client Support Officer», «Customer Experience Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.