Chanel Client Advisor

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Drive individual and store sales results by delivering personalized, high-touch client experiences aligned with Orlebar Brown luxury standards
• Build, maintain, and actively develop a client base through client book management and strategic follow-up to drive repeat business
• Engage proactively with local and international clients, adapting selling approach to the resort and destination-driven environment of Cancún
• Support product launches, seasonal stories, and brand initiatives on the sales floor
• Act as a brand ambassador at all times, ensuring brand values and visual standards are consistently reflected in client interactions and store presentation
• Maintain impeccable standards of store cleanliness, merchandising, and visual presentation in line with company guidelines
• Support visual merchandising updates and floor refreshes as required
• Assist the Store Manager in daily store operations, including opening and closing procedures when acting as Key Holder
• Support cash handling, store banking, and cash-up procedures in accordance with company policies
• Ensure security of the store premises, stock, and all company assets at all times
• Assist with stock management activities, including receiving deliveries, replenishment, and cycle counts
• Complete and submit required operational paperwork and reports when requested
• Work collaboratively with the store team to achieve shared sales targets and deliver a cohesive client experience
• Maintain effective communication with store management regarding client feedback, product performance, and operational needs
• Liaise with Head Office teams as required, following established communication channels

Qualifications

• Previous experience in high-end or luxury retail required
• Demonstrated ability to generate sales and drive footfall, including during quieter trading periods
• Proven experience in building and managing a client base and client book
• Strong verbal and written communication skills with excellent customer service orientation
• Comfortable using POS systems and basic computer applications
• Strong organizational and planning skills with high attention to detail

Skills

Experience

Previous experience in high-end or luxury retail is required; menswear experience is preferred. The candidate should demonstrate a track record of generating sales, building client relationships, and thriving in a destination retail environment.

Education

No specific educational requirements mentioned

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.