Chanel Cashier

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Process transactions at cash stations with precision and efficiency
• Prepare and stock cash and wrap stations as required
• Prepare packaging and execute gift wrapping services for client parcels
• Deliver prompt and courteous customer service to clients, colleagues, and management
• Document and relay client messages and requests to Fashion Advisors in a timely manner
• Answer phones professionally and respond to internal and external inquiries with accuracy and promptness
• Maintain strong client relationships and keep clients informed of relevant information
• Communicate effectively with colleagues and management across boutiques and Chanel Head Office
• Ensure absolute confidentiality of company commercial activities and internal affairs
• Support boutique operations in both front-of-house and administrative capacities

Qualifications

• 1–3 years of demonstrated customer service experience
• Retail operations or phone customer service experience is advantageous
• Excellent verbal and written communication skills
• Proven ability to multitask and prioritize effectively
• Strong organizational and follow-up capabilities
• Comfortable working in a fast-paced, dynamic retail environment
• Flexibility to accommodate retail business hours, including weekends and extended hours as required
• Ability to work collaboratively across different departments and teams
• Fluency in English; French or additional languages are preferred

Skills

Experience

1–3 years of successful customer service experience. Retail operations and/or phone customer service is an asset. Proven ability to thrive in a fast-paced environment with demonstrated reliability and flexibility.

Education

High school diploma or equivalent; no formal post-secondary education required.

Workplace

Compensation

The base compensation for this position is CAD 56,500 per annum.

Benefits

Private medical and dental insurance with family member options; long-term disability coverage; life insurance; accidental death and dismemberment insurance; company pension plan; bonus program; generous vacation days; sick leave; corporate social responsibility (CSR) volunteering days; birthday day off; global parental leave policy; 24/7 Employee Assistance Program (EAP) with counselling, legal support, wellness services, and financial guidance; professional development programs, mentorship opportunities, and career advancement support.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.