Chanel Business Solutions Project Manager

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Act as a trusted TECH & Digital partner to market business stakeholders, understanding their priorities, operational challenges, pain points, and improvement opportunities.
• Facilitate workshops and discussions to define, analyse, and prioritise business requirements, and translate business needs into actionable requirements for regional teams, product owners, and delivery partners.
• Promote simplification, standardisation, scalability, and alignment with regional and global solutions.
• Own and maintain the roadmap for an assigned portfolio of projects, demands, enhancements, automation opportunities, and adoption activities.
• Coordinate the intake, assessment, prioritisation, and sequencing of business demands.
• Assess initiatives by business value, urgency, cost, complexity, risk, dependencies, and resource requirements.
• Provide transparent portfolio reporting on progress, milestones, budgets, risks, dependencies, adoption, and decisions required.
• Lead initiatives from discovery and requirements through design, testing, deployment, adoption, and post-implementation review.
• Develop and manage project scope, plans, milestones, budgets, resources, governance, and RAID logs.
• Coordinate activities across Market Business teams, Market TECH & Digital Solutions, Regional TECH & Digital Solutions, vendors, and implementation partners.
• Manage delivery against agreed scope, timelines, cost, quality, and business outcomes.
• Resolve or escalate risks, issues, dependencies, and resource constraints.
• Coordinate user acceptance testing, business validation, go-live readiness, and transition to support.
• Develop market-specific change, communication, training, and adoption plans.
• Work with stakeholders to assess the effects of solutions on processes, policies, data, and technology.
• Ensure operational readiness before go-live, including business ownership, process updates, training, support, hypercare, and handover.
• Monitor solution adoption, user feedback, operational performance, and benefits after implementation.
• Coordinate corrective actions and continuous improvements when intended outcomes are not achieved.
• Maintain appropriate project and portfolio documentation and reporting.
• Ensure solutions comply with architecture, cybersecurity, data privacy, procurement, risk, and applicable regulatory requirements.
• Coordinate application onboarding, enhancements, support transition, and decommissioning where required.
• Manage vendor deliverables, timelines, quality, risks, and dependencies.
• Support the identification of opportunities involving automation, data, and AI.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Project Management, or a related discipline.
• PMP, PRINCE2, Agile, Scrum, change-management, or equivalent certification is desirable.
• At least 7 years of experience in technology project management, business-solution delivery, digital transformation, business analysis, or process improvement.
• Experience delivering end-to-end initiatives involving market, regional, global, and external stakeholders.
• Proven ability to manage project scope, timelines, budgets, resources, risks, dependencies, and vendors.
• Experience working in a matrix organisation and partnering with regional or global technology teams.
• Exposure to retail, digital, CRM, ERP, e-commerce, data, automation, or other enterprise platforms is preferred.
• Ability to manage multiple priorities in a matrix environment.

Skills

Experience

At least 7 years in technology project management, business-solution delivery, digital transformation, business analysis, or process improvement; experience delivering end-to-end initiatives with market, regional, global, and external stakeholders; experience in matrix organisations and partnering with regional or global technology teams.

Education

Bachelor’s degree in Information Technology, Computer Science, Engineering, Project Management, or a related discipline.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.