Chanel Business Solutions Manager

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Support the Head of Program in defining and maintaining the target technology landscape and roadmap for the People, Sustainability and Legal portfolio.
• Partner with business owners to identify ambitions and pain points, consolidate demand, clarify requirements, and agree priorities, outcomes and business ownership.
• Work with Retail Technology on employee-facing initiatives such as rostering, retail learning and incentives.
• Translate agreed priorities into an achievable roadmap covering programmes, enhancements, automation, data, integrations, AI opportunities and service improvements.
• Maintain portfolio visibility and facilitate decisions on sequencing, cost, resources, sponsorship, dependencies, risks and trade-offs.
• Support project cost management, operational budget planning and tracking, and resource planning.
• Lead early solution discovery by translating business needs into user journeys, functional requirements, data flows, integration requirements and key technical considerations.
• Develop rapid prototypes and proofs of concept to test options, validate assumptions and improve requirements before significant investment.
• Build low-code or no-code applications and workflows using approved platforms, including Microsoft Power Platform.
• Contribute to system selection, vendor evaluation and solution recommendations, balancing user value, technical feasibility, total cost of ownership, implementation risk and strategic alignment.
• Partner with data owners and HR Data Governance to define data ownership, standards, access, quality, privacy, lineage and audit requirements from the outset.
• Ensure each solution has accountable ownership, appropriate documentation, monitoring and escalation procedures, and an effective operating and support model.
• Strengthen governance frameworks, standards and ways of working to improve consistency across the People, Sustainability and Legal solutions portfolio.
• Remain accountable from initial discovery through delivery, adoption, benefit measurement and transition to support.
• Align business owners, delivery teams, vendors and system integrators on scope, outcomes, dependencies, risks and delivery commitments.
• Use adoption data, user feedback, support trends, service performance and technical risk to prioritise continuous improvement.
• Manage vendor performance, releases, licensing, product roadmaps and improvement commitments.

Qualifications

• A bachelor's degree in Computer Science, Information Technology or a related discipline.
• At least 8 years of hands-on experience designing, delivering and supporting HR technology solutions and digital initiatives.
• Proven expertise using Microsoft Power Platform, including Power Apps, Power Automate, Dataverse, Power BI and Copilot Studio, to develop innovative, business-driven solutions.
• Practical experience designing and implementing AI-powered solutions that enhance business efficiency and create tangible value.
• A strong track record managing end-to-end digital transformation projects and collaborating with stakeholders across local, regional and global teams.
• Experience navigating complex IT environments and translating business needs into effective, scalable technology solutions.
• Exposure to retail, hospitality or luxury environments is an advantage.
• Proficiency in low-code/no-code development, with the ability to rapidly prototype and deliver practical digital solutions.
• Experience designing, implementing and supporting technology solutions across HR, Legal and Sustainability functions.
• Strong project management capabilities, with experience coordinating technical and functional workstreams throughout the project lifecycle.
• Ability to balance strategic thinking with hands-on execution and translate business priorities into actionable technology initiatives.
• Experience driving change management and digital adoption within complex, multinational organisations is highly valued.
• A proactive, curious and solution-oriented mindset, with the confidence to take ownership and drive initiatives independently.
• Strong analytical and problem-solving capabilities, attention to detail and the ability to navigate complexity.
• An agile and adaptable approach, with the ability to prioritise competing demands and thrive in an evolving environment.
• A collaborative team player who builds trusted relationships and engages effectively with stakeholders across functions and cultures.
• Strong organisational and project coordination skills, with the ability to manage priorities, milestones and dependencies.
• A passion for continuous learning, innovation and exploring emerging technologies to unlock new opportunities.
• Excellent communication and interpersonal skills, with fluency in English.

Skills

Experience

At least 8 years of hands-on experience designing, delivering and supporting HR technology solutions and digital initiatives.

Education

Bachelor's degree in Computer Science, Information Technology or a related discipline.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.