Chanel Business Risk Governance and Internal Control Manager

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Perform recurring risk analytics and control reviews across financial and operational processes, including expenses, retail transactions, inventory, and assets; investigate exceptions and assess their business implications.
• Validate data completeness, accuracy, and reconciliation to source records before relying on reports or drawing conclusions; maintain clear definitions for indicators and exception rules.
• Translate the existing process and control framework into testing procedures, evidence requirements, and monitoring routines; plan, coordinate, and perform agreed control testing, self-assessments, and field reviews, distinguishing isolated exceptions from recurring control weaknesses.
• Discuss findings and evidence with process and risk owners, propose proportionate improvements, track remediation to timely closure, provide practical guidance on control requirements, and escalate material or unresolved matters to the ICRM lead.
• Independently design, build, and maintain Power BI reports and dashboards, including Power Query transformations, data models, DAX measures, refresh arrangements, and access controls.
• Develop Power Automate workflows for notifications, approvals, reminders, escalation, and case tracking, with appropriate exception handling and safeguards against duplicate processing.
• Build and maintain fit-for-purpose Power Apps and integrate them with approved data sources and workflows, using SharePoint Lists, Forms, and other supported Microsoft 365 services where appropriate.
• Translate business rules and control requirements into data structures, application logic, and user journeys; verify calculations, workflow outcomes, and access permissions before release.
• Work with Technology & Digital Solutions and relevant technical teams on approved architecture, data access, security, deployment, and support arrangements; identify when a requirement needs specialist IT support.
• Document solution logic, dependencies, ownership, and operating instructions; provide user training, troubleshoot issues, and manage agreed enhancements after launch.
• Manage agreed cross-functional projects, defining scope, deliverables, milestones, dependencies, responsibilities, and acceptance criteria with sponsors and business owners.
• Act as the Business Analyst between business users and technical teams: facilitate requirements discussions, map current and future processes, and translate needs into business requirements, user stories, business rules, and functional specifications.
• Clarify data definitions, control points, exception scenarios, and integration needs; work with technical teams to resolve design gaps and embed appropriate local control requirements in relevant global, regional, and local initiatives.
• Maintain project plans, decision records, and issue logs; coordinate stakeholders, surface resource constraints and scope changes, and obtain decisions from accountable owners.
• Plan and coordinate user acceptance testing, track defects, and obtain business sign-off; support rollout, adoption, and handover to named process and solution owners.
• Support enterprise risk assessments, risk indicator updates, management reporting, and risk committee reviews with validated analysis, clear action status, and follow-up of agreed decisions.
• Support policy lifecycle governance and internal audit coordination; help owners maintain appropriate records, approvals, and evidence of action closure, and communicate relevant control requirements to office and retail teams.
• Contribute to the assessment and coordination of emerging risks and incidents, including reporting and remediation follow-up; escalate material matters to the ICRM lead and work with accountable owners and relevant specialists or Centres of Expertise (CoEs). Apply agreed priorities and align scope and ownership before committing to additional cross-functional work.

Qualifications

• University degree in Accounting, Finance, Business Administration, or an equivalent qualification supported by relevant practical experience; CPA, CMA, or CIA qualification is an advantage.
• Fluent written and spoken English, including the ability to explain business requirements, findings, and solution logic to different audiences.
• At least ten years of relevant cross-domain experience across at least two of the following fields: accounting or finance, internal controls, business analysis, process improvement, or project delivery.
• In-house industry experience, with direct responsibility for ongoing business processes, reporting, controls, or post-implementation operations; consulting experience is preferred and complements this requirement.
• Practical understanding of end-to-end financial and operational flows, including record-to-report, order-to-cash, procure-to-pay, inventory, and asset management.
• Demonstrated hands-on development and delivery of Power BI and Power Automate solutions, plus practical Power Apps development experience; candidates should be able to explain their own contribution, validation approach, and ongoing support responsibilities.
• Experience managing cross-functional projects and serving as a business analyst on technology-enabled initiatives, from requirements definition through UAT, rollout, and handover.
• Experience in multinational environments is preferred; experience in retail, luxury, consumer goods, or other inventory- and transaction-intensive businesses is an advantage.
• Demonstrated working knowledge and practical experience with AI.
• Ability to connect data, business transactions, and operational processes to identify meaningful risks and proportionate controls.
• Ability to turn broad objectives into clear requirements, workable solutions, and measurable acceptance criteria, and to exercise sound judgment when requirements or data are incomplete.
• Ability to work directly with data and solution details, challenge inconsistent results, and deliver reliable outputs with clear documentation.
• Ability to listen carefully, facilitate decisions, and explain technical matters in business language.
• Ability to manage priorities and dependencies, follow through on commitments, and raise decisions or constraints early while maintaining clear ownership and scope.
• Independent judgment, professional integrity, appropriate confidentiality, and the ability to balance operational practicality with effective risk control.

Skills

Experience

At least ten years of relevant cross-domain experience across at least two of accounting or finance, internal controls, business analysis, process improvement, or project delivery. In-house industry experience is required; experience in multinational environments is preferred.

Education

University degree in Accounting, Finance, Business Administration, or an equivalent qualification supported by relevant practical experience. CPA, CMA, or CIA qualification is an advantage.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.