Chanel Business Process Lead, Location Data

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Location
UK
└England
└London
Seniority
Manager
Posted
Mar 16, 2026

About Chanel

Chanel is an independent, family-owned French house renowned for its haute couture, ready-to-wear, accessories, fine jewellery, watches and beauty lines. As a global luxury employer, Chanel combines artisanal craftsmanship and creative direction with rigorous commercial and operational discipline across retail, supply chain and corporate functions.

Chanel — Business Process Lead, Location Data in London. Lead location data governance and process transformation for global retail operations.

Role & Responsibilities

  • Design, implement and own end-to-end business processes for location/master data (stores, concessions, DCs, pop-ups) to ensure accuracy, consistency and timeliness across retail and e‑commerce systems.
  • Establish and steward location data governance: define data owners, stewardship roles, quality rules, validation workflows and SLAs.
  • Lead cross-functional initiatives with IT, Retail Operations, Real Estate, Merchandising and Analytics to integrate location data into downstream systems and reporting.
  • Define KPIs, monitor data quality metrics, perform root-cause analysis and drive corrective action to reduce incidents and duplicates.
  • Manage process change and implementation projects, including requirements specification, testing, rollout and adoption tracking.
  • Develop and deliver training, process documentation and playbooks for global teams and local markets.
  • Partner with technical teams to specify integrations, data models and remediation scripts; oversee data migrations and cleanses.
  • Champion continuous improvement using process-design methodologies (e.g., Lean, Six Sigma or Agile) to streamline operations and reduce manual effort.

Qualifications

  • Proven experience leading business process design and data governance for location or master data in a retail, luxury or consumer goods environment.
  • Demonstrable success managing cross-functional stakeholders and driving adoption across international markets.
  • Strong analytical capability with experience establishing data quality frameworks and KPIs.
  • Familiarity with geospatial/location datasets and the unique lifecycle of retail estate data (store openings, closures, relocations, concessions).
  • Project management experience; certifications such as Prince2, Agile or Lean Six Sigma are advantageous.

Skills

Master Data Management (MDM) and data governance frameworks Location data and geospatial concepts (GIS, geocoding, coordinate systems) SQL for data investigation and profiling Data visualisation and reporting (Power BI or Tableau) Advanced Excel (pivot tables, Power Query) Stakeholder management and process mapping

Experience

Typically 5+ years in data, process or operations roles with at least 2–3 years focused on master/location data or data governance; prior exposure to retail or luxury goods environments preferred.

Education

Bachelor's degree in Business, Geography, Information Systems, Data Science or related discipline; Master's degree or relevant professional certification preferred.

Workplace

This position is based in London, England, UK.

Culture

Chanel blends exacting craftsmanship and timeless creativity with rigorous operational standards. The workplace culture emphasizes discretion, cross-disciplinary collaboration and professional development, offering opportunities to shape global retail processes within a heritage luxury brand.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Location Data Governance Lead», «Retail Location Data Manager», «Master Data Lead — Locations», «Business Process Manager, Location Intelligence», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.