Chanel Business Process Analyst – Order-to-Cash

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Support end-to-end process analysis and transformation across the Order-to-Cash lifecycle, including sales order management, stock fulfilment, customer and supplier management, billing, invoicing, and collections
• Lead and coordinate User Acceptance Testing (UAT) activities, including test scenario preparation, business user coordination, defect tracking, validation of fixes, and documentation of results
• Validate integrations between Microsoft Dynamics 365 F&O and other Tier 1 systems, ensuring accuracy, completeness, and alignment with expected process outcomes
• Document, maintain, and communicate business process flows and requirements across global and regional teams; gather, clarify, and document business requirements, process variations, pain points, and dependencies
• Prepare and maintain training materials, process guidance, frequently asked questions, Solution Design Documents (SDDs), and knowledge-management content to support consistent adoption of global O2C standards
• Support regional and divisional deployment activities by preparing workshop materials, capturing local process variations, maintaining action logs, and documenting decisions and risks
• Perform data analysis and monitoring of O2C performance, process outcomes, test results, defects, and data quality trends; prepare insights and stakeholder-ready summaries highlighting key trends and recommended actions
• Utilize Microsoft Dynamics 365 F&O reports, data extracts, and management outputs to support operational investigations, reconciliations, and process validation
• Perform Azure DevOps analysis to review backlog items, defects, user stories, test evidence, and closure status to ensure alignment between requirements, documentation, and release readiness
• Support the application of the Fix, Flex, Free framework by identifying areas requiring process standardization and regional flexibility assessment
• Maintain process documentation, decision logs, assumptions, and open items to support transparent governance and effective review by process leads

Qualifications

• Bachelor's degree in Finance, Business Administration, Supply Chain Management, Information Systems, or related field
• Strong working knowledge of Microsoft Dynamics 365 Finance & Operations, including core finance and operations modules, system navigation, standard functionality, working tables, and data management projects
• 1–3 years of experience in finance operations, business process analysis, ERP support, testing, or transformation projects; exposure to Order-to-Cash processes preferred
• Proven ability to support UAT activities, including test preparation, execution tracking, defect follow-up, evidence collection, and validation of integrations between D365 F&O and other systems
• Analytical mindset with ability to investigate data, interpret process flows, document as-is processes, and identify gaps and improvement opportunities
• Clear communication and interpersonal skills with ability to collaborate effectively with business, technology, regional, and divisional stakeholders
• Adaptive and proactive with continuous learning mindset and willingness to expand ERP and process knowledge in a dynamic transformation environment
• Detail-oriented, structured in problem-solving, with ability to balance process discipline, data accuracy, and practical business outcomes

Skills

Experience

1–3 years of experience in finance operations, business process analysis, ERP support, testing, or transformation projects; exposure to Order-to-Cash processes is strongly preferred. Experience working with Microsoft Dynamics 365 Finance & Operations and involvement in ERP implementation or transformation initiatives is advantageous.

Education

Bachelor's degree in Finance, Business Administration, Supply Chain Management, Information Systems, or a related field. Relevant ERP, process management, or project management certifications are a plus.

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.