Chanel Brand Ambassador
- Seniority
- Mid-Level
- Posted
- Mar 16, 2026
About Chanel
Chanel is an independent French maison celebrated for haute couture, ready-to-wear, leather goods, accessories, fragrance and beauty. As a global luxury employer, Chanel prioritizes artisanal excellence, refined service and rigorous brand standards across its boutiques and client experiences.
Chanel Brand Ambassador in Querétaro (Zona Centro) — represent the Maison, deliver luxury client service and drive boutique sales.
Role & Responsibilities
- Personify the Chanel brand within the boutique, delivering exemplary, discreet and personalized service to private and walk-in clients.
- Develop and maintain a robust client portfolio through proactive clienteling, appointment management and follow-up communications.
- Achieve and exceed sales targets and KPIs through consultative selling and by promoting product stories across ready-to-wear, accessories and beauty categories.
- Manage VIP relationships and organize private appointments, trunk shows and in-boutique events in coordination with boutique management.
- Ensure visual merchandising, product presentation and boutique standards align with Chanel directives and seasonal campaigns.
- Process transactions, returns and stock movements accurately while maintaining compliance with company procedures.
- Collaborate with the boutique team and regional leadership to share market feedback, client insights and competitive intelligence.
Qualifications
- Proven track record in luxury retail or premium hospitality sales, preferably within couture, accessories or beauty.
- Demonstrable clienteling experience with VIP or HNW clients and ability to cultivate long-term relationships.
- Strong commercial acumen with consistent achievement of sales targets and KPI reporting.
- Impeccable presentation, discretion and understanding of luxury service protocols.
- Legal right to work in Mexico and availability to work evenings, weekends and retail hours typical of central urban boutiques.
Skills
Experience
Typically 2+ years of client-facing experience in luxury retail or high-end hospitality, with proven sales outcomes and experience managing VIP clientele.
Education
Secondary education (high school diploma) required; vocational training or certifications in retail, hospitality or fashion are advantageous.
Workplace
This position is based in Querétaro, Querétaro, Mexico.
Culture
Chanel maintains a culture of craftsmanship, discretion and uncompromising quality, where creativity and heritage meet commercial rigour. The workplace expects high professional standards and offers exposure to an elite global clientele within a collaborative boutique environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Luxury Sales Consultant», «Retail Ambassador», «VIP Client Relations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.