Chanel Brand Ambassador
- Location
- Seniority
- Mid-Level
- Posted
- Mar 18, 2026
About Chanel
Chanel is an iconic French maison renowned for haute couture, ready-to-wear, accessories, fragrance and beauty. Privately held and globally recognised for its craftsmanship and heritage, the house maintains exacting standards across retail, client service and creative production.
Chanel is hiring a Brand Ambassador in Mexico City (Zona Centro) to represent the Maison, cultivate VIP clients and drive luxury sales.
Role & Responsibilities
- Act as the public face of the Maison, embodying Chanel’s aesthetic, values and service standards in every client interaction.
- Cultivate, manage and expand a portfolio of private and VIP clients through proactive clienteling and personalised outreach.
- Deliver expert product knowledge across fashion, accessories, fragrance and beauty; advise clients on styling, personalised selections and aftercare.
- Drive sales performance and conversion through targeted relationship management, follow-up and private appointments.
- Plan and host in-store and private client events, previews and bespoke appointments in collaboration with boutique management and marketing.
- Capture and report qualitative market feedback to regional teams to inform merchandising, assortment and client strategies.
- Collaborate with boutique teams to maintain visual merchandising, stock presentation and client service flow to Maison standards.
Qualifications
- Proven experience in luxury retail, brand representation or client-facing roles within premium fashion, beauty or lifestyle brands.
- Demonstrable track record of cultivating VIP clientele and achieving individual sales targets.
- Exceptional interpersonal skills with discretion, emotional intelligence and a concierge-level approach to service.
- Availability to work a flexible schedule including evenings, weekends and private appointments.
- Legal right to work in the country of employment.
Skills
Experience
Minimum three years’ professional experience in luxury retail, boutique sales or brand ambassador roles, with documented success in VIP relationship management and sales performance.
Education
High school diploma required; vocational certificate or tertiary study in retail, hospitality, fashion, communications or business preferred.
Workplace
This position is based in Mexico City, Ciudad de México, Mexico.
Culture
The Maison upholds a culture of meticulous craftsmanship, discretion and elevated client service. Teams operate with high standards and a strong sense of heritage, where creative excellence and personalised client relationships are prioritised.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Luxury Brand Ambassador», «Client Experience Ambassador», «Brand Representative», «Client Relations Ambassador», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.